Remote Claims Operations Leader

Alight Solutions Ltd; Alabama; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health coverage from Day One

Wellbeing programs

Retirement plans with matching

Continuing education

Career growth opportunities

Job summary

Alight Solutions Ltd is seeking a Claims Operations Manager to oversee a claims team, ensuring service goals, metrics, and client commitments are met. The role emphasizes strategic oversight, accountability, and continuous improvement in alignment with client expectations and team performance.

The position requires leadership in STD/LTD claims, strong communication, and supervisory experience, with a focus on achieving productivity and quality targets.

Qualifications

• Three+ years of leadership in STD/LTD product and claims management.
• Proven ability to manage day-to-day execution and projects to meet goals.
• Excellent communication and relationship-building abilities.
• Prior supervisory experience and ability to prioritize and assign work.
• Proficient with Windows and Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Strong analytical thinking and problem-solving skills.

Responsibilities

• Oversee a claims team to meet service goals and client commitments.
• Provide strategic oversight, accountability, and continuous improvement.
• Lead a virtual team with clear roles and direct accountabilities.
• Ensure compliance and confidentiality in all communications and processes.
• Monitor KPIs and ensure service and performance guarantees are met.
• Coordinate with cross-functional teams and client stakeholders.

Skills

Leadership experience

STD/LTD knowledge

Claims management

Education

Associate degree

Tools

Microsoft Office

Data analysis tools

Job description

Alight Solutions Ltd is seeking a Claims Operations Manager to oversee a claims team, ensuring service goals, metrics, and client commitments are met. The role emphasizes strategic oversight, accountability, and continuous improvement in alignment with client expectations and team performance.

The position requires leadership in STD/LTD claims, strong communication, and supervisory experience, with a focus on achieving productivity and quality targets.