Remote Claims Investigator & Settlements Specialist

Crawford & Company; Peachtree Corners (GA); Remote; USD 55,000 - 75,000; Full time

Job summary

Crawford & Company in Peachtree Corners, GA is seeking an experienced claims professional to investigate, evaluate, negotiate, and settle moderate difficulty claims. The role emphasizes prompt, equitable settlement under supervision and requires the ability to work independently while handling complex technical subject matter.

Minimum Bachelor’s degree or equivalent, 1–3 years of claims experience, and strong communication and analytical skills.

Qualifications

• Bachelor's degree or equivalent experience.
• 1-3 years claims investigations/settling experience.
• Ability to work independently.
• Strong verbal and written communication skills.
• Ability to gather, analyze information and decide actions.
• Strong problem solving abilities.
• Interpersonal skills to deal with external sources and employees.
• Industry designations preferred (IIA, AIC, AEI, CPCU).
• License requirements per state/jurisdiction.

Responsibilities

• Receives claim assignment, confirms policy coverages and directs acknowledgement of claims.
• Interprets and makes independent judgments on moderate difficulty claims and policy coverages.
• Investigates, evaluates, negotiates and adjudicates first and third party claims to determine validity and extent of damage by telephone with clients, claimants, witnesses or other parties as required.
• Analyzes claims activity and prepares reports for clients/carriers and management.
• Establishes reserves, using independent judgment and expertise and authorizes payments within scope of authority, settling claims cost-effectively.
• Makes settlement decisions promptly and issues company drafts within authority limits.
• Develops subrogation and third party recovery potential and follows reclaim procedures.
• Analyzes claims activities and participates in claim reviews.

Skills

Claims investigations

Independent work

Communication skills

Analytical skills

Interpersonal skills

Insurance designations

Licensing requirements

Education

Bachelor's degree or equivalent experience

Job description

Crawford & Company in Peachtree Corners, GA is seeking an experienced claims professional to investigate, evaluate, negotiate, and settle moderate difficulty claims. The role emphasizes prompt, equitable settlement under supervision and requires the ability to work independently while handling complex technical subject matter.

Minimum Bachelor’s degree or equivalent, 1–3 years of claims experience, and strong communication and analytical skills.