Remote Claims Investigator – Life & Disability

Resolution Life; Washington; Hybrid; USD 40,000 - 55,000; Full time

Job summary

Resolution Life is seeking a Claims Examiner to join our US team. You will examine disability, life and annuity claims, perform coverage analysis, and prepare clear correspondence for clients and agents.

This role emphasizes accuracy, empathy, and timely decision making in a remote work setting. Working in a collaborative environment, you will monitor claims in our workflow system, maintain records, and share knowledge about claims with stakeholders.

Qualifications

• Excellent verbal and written communication to explain contract language and claims procedures
• Effective customer service skills to assist agents and beneficiaries
• Proven analytical and problem-solving abilities with attention to detail
• Ability to multi-task and Prioritize workload within a workflow environment
• Proficiency with the Microsoft Office Suite

Responsibilities

• Set up new claims and prepare clear correspondence
• Examine and investigate disability, life and annuity claims with coverage analysis
• Write professional correspondence to internal and external customers
• Monitor claims through the workflow system to keep them moving
• Maintain accurate records, files and databases of claims
• Provide stakeholders with information and training about claims
• Assign less-complex claims to entry-level or trainee examiners as appropriate
• Build and maintain excellent working relationships and solve problems as part of a collaborative team
• Take on other projects and duties as needed

Skills

Verbal and written communication

Customer service

Analytical and problem-solving

Multi-tasking

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Resolution Life is seeking a Claims Examiner to join our US team. You will examine disability, life and annuity claims, perform coverage analysis, and prepare clear correspondence for clients and agents.

This role emphasizes accuracy, empathy, and timely decision making in a remote work setting. Working in a collaborative environment, you will monitor claims in our workflow system, maintain records, and share knowledge about claims with stakeholders.