Remote Claims Examiner - Life, Disability & Annuities

Resolution Life Group Services Limited; Washington; Hybrid; USD 40,000 - 55,000; Full time

Job summary

Resolution Life US is seeking a diligent Claims Examiner to review disability, life and annuity claims within a defined authority, ensuring accurate, timely and compassionate service for customers and beneficiaries.

You will set up new claims, analyze coverage, and communicate clearly with agents and claimants while maintaining thorough records. This remote role offers a collaborative environment and opportunities to contribute to process improvements.

Qualifications

• High school diploma or equivalent required.
• Able to explain contract language and claims procedures.
• Strong customer service and communication skills.
• Detail-oriented with analytical problem-solving abilities.
• Proficient with Microsoft Office.

Responsibilities

• Set up new claims and prepare clear correspondence.
• Examine and investigate disability, life and annuity claims, including coverage analysis.
• Write professional correspondence to internal and external customers.
• Monitor claims through our workflow system to keep them moving.
• Maintain accurate records, files and databases of claims.
• Provide stakeholders with information and training about claims.
• Assign less-complex claims to entry-level or trainee examiners, as appropriate.
• Build and maintain excellent working relationships and solve problems as part of a collaborative team.
• Take on other projects and duties as needed.

Skills

Verbal and written communication

Customer service

Analytical and problem-solving

Multitasking and prioritization

MS Office proficiency

Education

High school diploma or equivalent

Job description

Resolution Life US is seeking a diligent Claims Examiner to review disability, life and annuity claims within a defined authority, ensuring accurate, timely and compassionate service for customers and beneficiaries.

You will set up new claims, analyze coverage, and communicate clearly with agents and claimants while maintaining thorough records. This remote role offers a collaborative environment and opportunities to contribute to process improvements.