Remote Child Support Specialist — Community Impact

Human Services, Department of; Atlanta (GA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Generous benefits

Telework opportunities

13 paid holidays

Vacation and sick leave

Retirement plans

Life insurance

Job summary

Georgia Department of Human Services (DHS) is hiring a Child Support Services Agent 4 in Atlanta, GA. The role supports the Division of Child Support Services by locating non-custodial parents, establishing paternity and support orders, and enforcing obligations to ensure children receive proper financial support.

The agent will review applications, educate customers, negotiate settlement amounts, and handle disputes to avoid court intervention.

Qualifications

• High school diploma/GED and four (4) years of direct job-related experience; or one (1) year of experience at the lower-level Child Support Svcs Agent 3 (SST062) or position equivalent.

Responsibilities

• Review and process all child support applications and payments
• Educating customers on child support processes, outreach programs and self-service options
• Paternity Testing Settlement negotiations for support order amounts, administrative actions and pending legal actions
• Resolve basic financial inquiries and errors
• Initiate review and modification requests
• Resolve disputes and enforcement actions to avoid court intervention
• Displays excellent verbal, written, presentation and interpersonal communication skills required in working with customers and coworkers
• Ability to effectively communicate information with data clearly and concisely
• Proven experience in use of negotiation skills to influence others and conflict resolution
• Ability to remain calm and courteous under pressure
• Exceptional organizational skills with the ability to adapt to changing assignments and attention to detail
• Evidence of exceptional critical thinking skills, good judgement and decision-making abilities
• Excellent time management skills and ability to multi-task and prioritize work

Skills

Customer Service

Communication

Negotiation

Problem Solving

Education

High School Diploma

Job description

Georgia Department of Human Services (DHS) is hiring a Child Support Services Agent 4 in Atlanta, GA. The role supports the Division of Child Support Services by locating non-custodial parents, establishing paternity and support orders, and enforcing obligations to ensure children receive proper financial support.

The agent will review applications, educate customers, negotiate settlement amounts, and handle disputes to avoid court intervention.