Child Support Services Agent 4

Department-of-Human-Service; Decatur (GA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

13 paid holidays

Vacation & sick leave

401(k) plan

457 plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Telework opportunities

Job summary

The Georgia Department of Human Services in Decatur, GA is seeking a Child Support Services Agent 4 to oversee and enforce child support obligations, review applications, and coordinate with legal and public agencies. Under limited supervision, you will lead case processing and ensure accurate paternity establishment and support orders.

The role requires strong negotiation, data communication, and organizational skills, with a focus on customer service and issue resolution.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Strong customer service and communication abilities.
• Demonstrated negotiation and conflict resolution skills.
• Ability to handle multiple tasks and meet deadlines.

Responsibilities

• Review and process all child support applications and payments.
• Educate customers on processes and self-service options.
• Negotiate settlements for support orders and actions.
• Resolve inquiries, initiate reviews, and handle enforcement actions.
• Maintain clear, professional communication with customers and coworkers.

Skills

Customer service experience

Negotiation

Communication skills

Conflict resolution

Education

Bachelor’s degree from an accredited college or university

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Child Support Services Agent 4Agency:Department of Human ServicesJob Requisition ID:JR0000005916Shift:Day (United States of America)Compensation Details:$48,040.84Job Description:Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Services Agent 4, this position will report to the Child Support Services Agent Supervisor.This position is located in Decatur, GA (DeKalb County)What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).Under limited supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Serves as lead Agent.Job Description (General Summary): DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.Role and Responsibilities:Review and process all child support applications and paymentsEducating customers on child support processes, outreach programs and self-service optionsPaternity TestingSettlement negotiations for support order amounts, administrative actions and pending legalactionsResolve basic financial inquiries and errorsInitiate review and modification requestsResolve disputes and enforcement actions to avoid court interventionDisplays excellent verbal, written, presentation and interpersonal communication skills requiredin working with customers and coworkersAbility to effectively communicate information with data clearly and conciselyProven experience in use of negotiation skills to influence others and conflict resolutionAbility to remain calm and courteous under pressureExceptional organizational skills with the ability to adapt to changing assignments and attentionto detailEvidence of exceptional critical thinking skills, good judgement and decision-making abilitiesExcellent time management skills and ability to multi-task and prioritize workPreferred Skills/QualificationsBachelor’s degree from an accredited college or university and one (1) year customer service setting communicating informationORThree years of experience in customer service setting with communication responsibilitiesORTwo years of experience required at the lower-level Child Support Services Agent 3 (SST062) or position equivalent.Additional Information:For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.govEmployment Information:DHS is an equal opportunity employer.Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail] .The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.This position is subject to close at any time once a satisfactory applicant pool has been identified.Minimum Qualifications:High school diploma/GED and four (4) four years of direct job-related experience; or one (1) years of experience at the lower level Child Support Svcs Agent 3 (SST062) or position equivalentEqual Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.