Remote Chief Creative & Customer Experience Officer

Blue Cross Blue Shield of Nebraska; Nebraska; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Blue Cross and Blue Shield of Nebraska seeks a strategic Head of Creative and Engagement to drive enterprise member communications, customer experience, brand management, and digital marketing.

You will lead cross-functional teams, ensure compliant, accessible, and impactful experiences, and partner with executive leadership to align technology, marketing, and operations. This role requires proximity to Omaha with some remote work.

Qualifications

• Bachelor's degree required in marketing, communications, business, digital experience, design, technology, or related discipline.
• 10+ years in digital marketing, member engagement, customer experience, or related field.
• 5+ years leading multidisciplinary teams and managing budgets and vendors.

Responsibilities

• Own enterprise member communication strategy across email, SMS, web, mobile, print and other channels.
• Lead CX/UX capabilities including journey mapping, accessibility, and continuous improvement.

Skills

Digital marketing leadership

Customer experience

Cross-functional leadership

Education

Bachelor's degree in marketing, communications, business, or related

Job description

Blue Cross and Blue Shield of Nebraska seeks a strategic Head of Creative and Engagement to drive enterprise member communications, customer experience, brand management, and digital marketing.

You will lead cross-functional teams, ensure compliant, accessible, and impactful experiences, and partner with executive leadership to align technology, marketing, and operations. This role requires proximity to Omaha with some remote work.