Dir Internal Communications

Blue Cross Blue Shield of Nebraska; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Blue Cross Blue Shield of Nebraska seeks a strategic Director of Internal Communications to shape and execute the company’s internal and external communication programs. You will partner with executives to develop board materials, publish newsroom content and manage omnichannel campaigns that engage employees across multiple platforms.

You will lead a team, drive messaging with senior leaders, and ensure alignment with business objectives while overseeing events and brand consistency throughout

Qualifications

• Bachelor's degree in journalism, public relations, communications, English, marketing or similar area of study.
• 7+ years of relevant work experience
• 3+ years’ experience in leading a team and/or as a senior individual contributor
• Superior writing and editing skills, as well as in-depth knowledge/use of AP style guidelines
• Ability to engage with all levels throughout the organization, including senior management and leadership
• Proactive mindset; excellent judgment, critical thinking and creative problem-solving skills
• Superior management skills; ability to lead, develop and influence direct reports
• An equivalent combination of education and experience may be substituted for this requirement
• The ability to meet or exceed attendance and timeliness requirements of their departments
• The ability to work well in a team environment and build positive relationships with staff, departments, and customers
• Health insurance industry experience (preferred)

Responsibilities

• Develop and execute internal communication strategies across channels.
• Lead content development for quarterly board materials and leadership reports.
• Oversee creation of internal communications including intranet, videos and newsroom articles.
• Plan and manage special events and large employee gatherings.
• Direct a team, set goals, and measure success metrics.
• Collaborate with leaders to align employment brand and communications with business objectives.

Skills

Writing and editing

AP style

Leadership

Strategic thinking

Budget management

Stakeholder engagement

Communication strategy

People management

Team collaboration

Discretion and judgment

Education

Bachelor’s degree in journalism/public relations/communications/English/marketing or similar

Job description

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you’ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.

The Director of Internal Communications is responsible for development and execution of the company’s internal communication strategies. This individual is proactive and works at both strategic and tactical levels to manage, create and edit content that addresses the company’s “big picture” needs. This individual also leads the team responsible for the execution of these strategies, including a wide variety of communication plans, campaigns, initiatives and other materials for diverse employee audiences across multiple channels/platforms. The position requires a strong understanding of traditional and emerging channels, excellent communication and people leadership skills at all levels of the organization, the ability to think creatively and innovatively and budget-management proficiency. Candidates applying to this position must live within driving distance of the Omaha, Nebraska metro. This position allows remote flexibility but will have 2-3 days per week in the office.

What You’ll Do:

Play a pivotal role in development of internal and external strategies that drive execution of insight-driven, innovative and impactful communications across multiple channels to employee audiences. Plan and develop materials in conjunction with quarterly board of directors meeting, including the president and CEO’s report and other pre-meeting materials; work with BCBSNE leadership and subject matter experts across the organization in the development of presentation content. Develop and/or oversee execution of the development and production of communication collateral for internal, including videos, brochures, intranet and newsroom articles, social media content, etc. Lead the planning and execution of special events/projects throughout the year, including all-employee and all-management meetings, “Ask Me Anything” sessions with the CEO, etc. Lead the team responsible for execution of communication strategies; establish and monitor staff performance and developmental goals, set objectives and priorities, assign accountability and metrics of success. Collaborate with leaders across the organization to develop and execute effective communications to meet business objectives. Work with all relevant stakeholders to align employment brand strategy and issues that may impact employees.

To be considered for this position, you must have:

• Bachelor’s degree in journalism, public relations, communications, English, marketing or similar area of study.
• 7+ years of relevant work experience
• 3+ years’ experience in leading a team and/or as a senior individual contributor working at a high level.
• Superior writing and editing skills, as well as in-depth knowledge/use of AP style guidelines.
• Ability to effectively engage with all levels throughout the organization, including senior management and leadership.
• Comfort regularly engaging with and advising the senior executive team on communications strategy and messaging.
• Proactive mindset; excellent judgment, critical thinking and creative problem-solving skills; ability to think strategically and deliver against business objectives; detail oriented with the ability to make decisions in a changing environment and anticipate future needs.
• Superior management skills; ability to lead, develop and influence direct reports.
• An equivalent combination of education and experience may be substituted for this requirement.
• The ability to meet or exceed the attendance and timeliness requirements of their departments.
• The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The strongest candidates for this position will also possess:

• Health insurance industry experience

What We Offer You

Learn more about what makes BCBSNE such an exceptional place to work, including details about our comprehensive Total Rewards package, by visiting NebraskaBlue.com/Careers.

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

EEO Statement

BCBSNE is an Equal Opportunity /Affirmative Action Employer, M/F/D/V.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at BCBSNE.

On the cutting edge of the health care industry, helping Nebraskans in moments of joy, times of hardship and the steps in between. We are Blue Cross and Blue Shield of Nebraska (BCBSNE), and we exist to be there for people when they need us. Our goal is to add more good, healthy years to people’s lives by supporting our customers and the Nebraska community at large. We have more than 80 years of experience behind us. And a bright future ahead as we continuously innovate to drive health care forward while meeting the needs of our members and state. If you’re passionate about helping people along their health journeys, we invite you to explore our career offerings. Here, you will find opportunities to grow personally and professionally while making a difference for our customers and greater Nebraska community.