Remote Chat Support Specialist — Customer Delight

Sales Match; Eugene (OR); Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Bonus opportunities

Stipends

Maternity leave

Job summary

Sales Match is seeking a Chat Support Agent to handle customer questions via live chat and email from home in Oregon. You will check inquiries, provide accurate product information, and resolve routine issues with clear notes, working under a team lead within the customer support group.

The role emphasizes careful reading, precise written communication, and using Salesforce Service Cloud and CRM to track conversations, escalate unresolved items, and ensure timely follow-up while maintaining

Qualifications

• High school diploma or equivalent.
• No experience required; related chat, email, or customer support experience preferred.
• Ability to read customer messages carefully and identify missing information.
• Clear written English and courteous communication.
• Basic digital literacy and browser-based tools.
• Willingness to learn named systems and apply feedback.
• Reliable computer, high-speed internet, and a quiet workspace.
• Availability for the 40-hour weekly commitment and shift times.
• Authorization to work in the United States.

Responsibilities

• Answer customer questions via live chat or email.
• Review messages to identify what help is needed.
• Check information against approved resources.
• Create or update service tickets in Salesforce Service Cloud.
• Review customer history in CRM to maintain accuracy.
• Write direct, courteous replies explaining next steps.
• Guide customers through routine service steps and confirm resolution.
• Escalate unresolved questions to the team lead with a concise summary.
• Follow up on open tickets and provide timely updates.
• Close tickets only after confirming resolution and quality.

Skills

Clear written English

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

Sales Match is seeking a Chat Support Agent to handle customer questions via live chat and email from home in Oregon. You will check inquiries, provide accurate product information, and resolve routine issues with clear notes, working under a team lead within the customer support group.

The role emphasizes careful reading, precise written communication, and using Salesforce Service Cloud and CRM to track conversations, escalate unresolved items, and ensure timely follow-up while maintaining