Remote Chat Support Agent — Clear, Courteous Help

Talentoma; Eugene (OR); Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Structured onboarding

Regular check-ins

Skill development

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is hiring a Chat Support Agent to handle customer questions via live chat and email. You will review history, reference approved resources, and craft clear replies while coordinating with the team lead when escalation is needed.

The role is fully remote and based in Oregon, with a 40-hour weekly commitment and variable shifts. No prior experience is required, though experience in chat, email, or customer support is preferred.

Qualifications

• High school diploma or equivalent is required.
• No prior experience required; related chat, email, or customer support experience is a plus.
• Ability to read customer messages carefully and identify main questions.

Responsibilities

• Handle chat and email questions and document answers.
• Review conversation history and ask clarifying questions when needed.
• Reference approved help resources to ensure accurate information.
• Create or update service tickets and maintain clear notes in CRM.
• Review customer history to provide informed responses.
• Write direct, courteous replies and adapt templates to the question.
• Guide customers through routine steps and confirm resolution.
• Escalate unresolved questions with a concise summary to a supervisor.
• Follow up on open tickets and provide updates to customers.

Skills

Clear written English

Digital literacy

Strong communication

Availability for 40-hour week

Remote work readiness

Attention to detail

Customer service mindset

Education

High school diploma or equivalent

Tools

Zendesk

Salesforce Service Cloud

Job description

Talentoma is hiring a Chat Support Agent to handle customer questions via live chat and email. You will review history, reference approved resources, and craft clear replies while coordinating with the team lead when escalation is needed.

The role is fully remote and based in Oregon, with a 40-hour weekly commitment and variable shifts. No prior experience is required, though experience in chat, email, or customer support is preferred.