Remote Live Chat Support Specialist

Talentoma; Ogden (UT); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Job summary

Talentoma is seeking a Live Chat Specialist to assist customers via live chat and email. You’ll join the customer support team, work under the team lead, and coordinate with product and service teams.

The role is fully remote with a Utah work-from-home option, requiring a 40-hour week and flexible shift times. Responsibilities include reviewing conversations in Intercom, checking CRM data in Dynamics 365, handling emails in Freshdesk, and consulting Confluence for accurate information.

Qualifications

• High school diploma or equivalent.
• 1-2 years of live chat, email support, or related customer service experience preferred.
• Familiarity with tickets, conversation histories, product information, and escalation pathways.

Responsibilities

• Review conversations through live chat and prioritize requests.
• Check CRM data before giving account-specific answers or next steps.
• Handle email requests through a support platform, linking tickets to conversations.
• Consult Confluence to verify product features and approved steps.
• Ask focused questions and provide clear written instructions to customers.
• Escalate unresolved issues with context to the appropriate team.
• Track follow-ups using Outlook and update customers on progress.
• Summarize recurring questions and suggest process improvements.

Education

High school diploma or equivalent

Tools

Intercom

Microsoft Dynamics 365

Freshdesk

Confluence

Google Sheets

Microsoft Outlook

Job description

Talentoma is seeking a Live Chat Specialist to assist customers via live chat and email. You’ll join the customer support team, work under the team lead, and coordinate with product and service teams.

The role is fully remote with a Utah work-from-home option, requiring a 40-hour week and flexible shift times. Responsibilities include reviewing conversations in Intercom, checking CRM data in Dynamics 365, handling emails in Freshdesk, and consulting Confluence for accurate information.