Tele Chat (Remote)

Sky Health Care Management; Baton Rouge (LA); Remote; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to help customers via online chat platforms and messaging systems. You will answer inquiries, provide product and service information, and resolve customer concerns while maintaining a positive experience. Depending on company needs, the role may be onsite or remote from home.

You will handle multiple conversations, follow policies, and protect customer data while delivering timely responses and quality service.

Qualifications

• Strong written communication and reading comprehension.
• Good typing speed, spelling and grammar.
• Ability to multitask and manage multiple conversations.
• Patience and customer-focused attitude.
• Problem solving and time management skills.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and policies.
• Assist customers with account questions, orders, payments, and service requests.
• Escalate complex issues to the appropriate department.
• Record interactions and update information in company systems.
• Meet response-time, productivity, and customer satisfaction targets.

Job description

A Tele Chat Support Agentis responsible for assisting customers through online chat platforms, messaging systems, and other digital communication channels. The role involves answering inquiries, providing information about products and services, resolving customer concerns, and ensuring a positive customer experience. Depending on company requirements, the position may be performed onsite at the office or remotely from home.

Key Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Qualifications and Requirements

• High school diploma or equivalent; additional qualifications may be preferred.
• Strong written communication and reading comprehension skills.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet‑based applications.
• Ability to multitask and manage several conversations at once.
• Strong problem‑solving and time‑management skills.
• Patience, professionalism, and a customer‑focused attitude.
• Previous chat support or customer service experience is an advantage but may not be required.

PAY : $19.21 - $31.90 Hourly