Remote Chat Engagement Specialist

Embedded Shishya; United States; Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Vacation days 28 per year

Wellness days 7 per year

Referral bonuses up to $5000

Training sponsorship up to 50%

Health benefits up to $1000/year

Job summary

Social Discovery Group (SDG) is expanding its remote team to manage high-volume chat conversations with users across multiple products. You will keep dialogues natural, warm, and emotionally engaging while adhering to internal guidelines and reporting issues as they arise.

Ideal candidates are fluent in written English, with strong communication skills and the ability to adapt tone to different users. Remote work is supported with a full-time schedule and wellness benefits.

Qualifications

• Fluent in written English.
• Strong text-based communication skills.
• Ability to maintain natural, engaging conversations.
• Good PC/smartphone navigation and basic office tools.
• High-volume chat experience and ability to stay focused.
• Open to feedback and able to adapt communication style.

Responsibilities

• Communicate with users in chat and maintain active, engaging conversations.
• Respond quickly and keep dialogue natural, warm, and consistent.
• Adapt communication style to different users, moods, and intents.
• Help users feel heard and emotionally engaged.
• Follow internal guidelines and report issues or inconsistencies.
• Maintain focus during high-volume, routine chat tasks.

Job description

Social Discovery Group (SDG) is expanding its remote team to manage high-volume chat conversations with users across multiple products. You will keep dialogues natural, warm, and emotionally engaging while adhering to internal guidelines and reporting issues as they arise.

Ideal candidates are fluent in written English, with strong communication skills and the ability to adapt tone to different users. Remote work is supported with a full-time schedule and wellness benefits.