Remote Channel Strategy Lead - Sales Ops

Humana, Inc.; Pierre (SD); Remote; USD 115,000 - 158,000; Full time

Job summary

Humana, Inc. is seeking a Channel Development Lead to define sales product strategy across multiple lines of business, targeting specific markets and segments. You will drive strategic planning, governance, and data-driven decisions to improve sales performance and market growth.

The role requires executive-level communication, project management excellence, and experience supporting complex call center or sales operations environments. Remote EST hours with travel up to 4 times yearly.

Qualifications

• Experience managing multiple high-priority projects with competing deadlines.
• Experience leading cross-functional initiatives involving business transformation.
• Experience communicating updates and risks to senior leaders.
• Experience analyzing operational data to identify trends and improvements.
• Experience driving initiatives to completion without direct reporting authority.
• Strong project management and stakeholder accountability.

Responsibilities

• Own strategic initiatives from planning through execution with governance.
• Develop and maintain project plans, roadmaps, and executive reports.
• Identify process inefficiencies and business risks via data analysis.
• Lead improvements to member experience and sales effectiveness.
• Translate strategies into executable programs with timelines.
• Collaborate across Operations, Sales, Marketing, Finance, Technology.
• Provide concise communication and clear visibility into risks.

Skills

Project management

Cross-functional leadership

Data analysis

Executive communication

Process improvement

Operational readiness

Call center / sales ops

Education

PMP certification

Tools

CRM systems

IVR platforms

Telephony tech

Analytics tools

Job description

Humana, Inc. is seeking a Channel Development Lead to define sales product strategy across multiple lines of business, targeting specific markets and segments. You will drive strategic planning, governance, and data-driven decisions to improve sales performance and market growth.

The role requires executive-level communication, project management excellence, and experience supporting complex call center or sales operations environments. Remote EST hours with travel up to 4 times yearly.