Remote - Centralized Scheduler

Mosaic Life Care

Oregon

Híbrido

USD 38.000 - 52.000

Jornada completa

Hace 11 días

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

concierge services

employee lounge

wellness programs

free covered parking

free on-site and virtual health clinic

Descripción de la vacante

Mosaic Life Care in the Pacific Northwest seeks a Centralized Scheduler to schedule outpatient ancillary visits and coordinate tests for Surgical Services and Inpatient follow-up. You will handle electronic requests and ensure patient safety through careful test coordination.

The role emphasizes exceptional customer service, organizational skills, and ability to manage multiple scheduling tasks with minimal talk time.

Formación

High school diploma required; experience in admissions or scheduling preferred.
Must have excellent typing and communication skills.
Experience with outpatient scheduling and coordinating tests or procedures is a plus.
Ability to handle sensitive information with discretion.
Proficient with common office software and EMR systems.

Responsabilidades

Answer calls from providers, patients, and clinics to schedule procedures with excellent service.
Schedule and coordinate tests, rooms, equipment, and staff for procedures.
Ensure proper sequencing of tests and accurate patient information in the system.
Create and verify patient accounts with diagnosis, referrals, and pre-certifications.
Maintain accurate Master Person Index and respond to inquiries.

Conocimientos

Typing 35 wpm

Customer service

Verbal and written communication

Scheduling coordination

Office software proficiency

Educación

High School Diploma

Herramientas

EMR systems

Microsoft Office Suite

Descripción del empleo

Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time.

The Centralized Scheduler works under the supervision of the Director or Manager to schedule outpatient ancillary visits, the coordination of tests/procedures for Surgical Services, as well as Inpatient Discharge follow up visits. Schedules patient visits through the completion of electronic request order. Properly ensures patient safety by coordinating patient tests according to best practice. Clinical experience preferred (i.e. LPN, physician's office personnel). This position has no direct physical contact with patients. Provides excellent customer service to both internal and external customers.

Responsibilities

Receive calls from providers, patients, clinics or other hospitals to schedule procedure tests. Process calls with exceptional customer service skills (oral, written, and visual communications).
Schedule and arrange procedures and tests for all patients types; arranging various resources such as providers, rooms, equipment, etc. and provides prep, pre-procedure and post-procedure instructions averaging less than 2.5 minute talk time.
Coordinates for proper clinical sequencing of multiple tests, the facility and the service areas.
Reviews orders to ensure meets proper order criterias.
Create a new account number with required information such as diagnosis, indications, minimal history, admitting/ordering/and primary care physician, prompt for and record referral numbers and pre-certification numbers for various health insurance coverage. Question and document patient's condition according to various clinical screening questions (i.e. MRI).
Identify correct medical record number and records patient information (social security number, date of birth, etc) to maintain accurate Master Person Index.
Notifies security when incarcerated patient is scheduled.
Orders office supplies for department use.
Other duties as assigned.

Education

H.S. Diploma - Required

Work Experience

1 Year - Experience in Admissions or ancillary service department - Required
Typing skills minimum of 35 wpm. - Required
Clinical experience - Preferred

Licenses and Certifications

Licensed Practical Nurse (LPN) - State Licensure - Preferred Upon Hire

Travel Requirements

Travel to off-site locations may be required. - Required

Essential Technical/Motor Skills

Must be proficient in typing and computer skills
Able to understand and operate office equipment to include computer, copier, fax, calculator, and telephone (including headset).

Interpersonal Skills

Able to express and exchange ideas through verbal and written communication
Recognizes and positively responds to customers needs
Excellent telephone skills
Position requires exceptional communications skills in areas of extremely sensitive/controversial issues

Essential Physical Requirements

Ability to operate equipment on continuous/repetitious basis such as computer, telephone, fax, calculator, and copier
Job requires sitting mostly, walking and standing occasionally

Essential Mental Abilities

Ability to decipher complex scheduling issues, spell very well, read and decipher prep instructions for all callers
To comprehend and remember routing and test sequencing
Creativity and ingenuity to refine methods
Able to assess and anticipate needs of the customer and respond appropriately
Must possess excellent organizational skills
Independently work and make decisions affecting scheduling of patient procedures and care

Essential Sensory Requirements

Ability to communicate (hear and speak clearly) over the telephone, one-on-one, or in-group settings
Speech is clear and concise
Ability to see and read for the purpose of a computer screen and various medical literate on a continual basis
Ability to distinguish colors on computer screen

Exposure to Hazards