Staffing Clerk

Mosaic Life Care; Saint Joseph (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Concierge services

Employee lounge

Wellness programs

Free parking

Job summary

Mosaic Life Care in Missouri seeks a Service Specialist to coordinate clinical schedules and staffing under the Talent Mobility Center of Excellence. You will support daily staffing decisions and help ensure optimal utilization of personnel across departments.

You will assist with staffing resources, reassign staff with leaders, and perform clerical duties while maintaining confidentiality and accuracy in data management.

Qualifications

• HS Diploma required.
• Experience with computer programs (Excel, Word) required.
• On-the-job training (4-6 weeks) required.

Responsibilities

• Calculate staffing requirements based on patient census and guidelines, compare to availability and align as needed.
• Receive daily sick/absent calls, reassign staff and cover as needed.
• Receive phone calls, answer staffing and personnel questions, relay messages to leaders.
• Process staffing changes by updating daily staffing boards.
• Coordinate assignment of float pool and PRN staff to meet patient needs.
• Enter and update data into API and print daily/weekly reports as scheduled.

Skills

Office procedures

Computer skills

Organizational skills

Confidentiality

Adaptability

Education

HS Diploma

Tools

Excel

Word

Job description

• The Service Specialist works under the supervision of the Director and Associate Director Talent Mobility Center of Excellence to coordinate clinical schedules and staffing on a daily basis.


• Assists with facilitating staffing resources, including supplemental staff and reassignment of staff in collaboration with leaders for optimum utilization of personnel.


• Performs a variety of clerical functions and tasks.

Job Description

• The Service Specialist works under the supervision of the Director and Associate Director Talent Mobility Center of Excellence to coordinate clinical schedules and staffing on a daily basis.


• Assists with facilitating staffing resources, including supplemental staff and reassignment of staff in collaboration with leaders for optimum utilization of personnel.


• Performs a variety of clerical functions and tasks.

Responsibilities

• Calculate suggested staffing requirements based on patient census and other staffing guidelines. Compare to available staffing and suggest alignment as needed.


• Receives daily sick/absent calls, reassigns staff and makes calls to cover as needed.


• Receives phone calls, answers staffing and personnel questions when appropriate, and relays messages as needed.


• Processes staffing changes by updating daily staffing boards.


• Coordinate assignment of float pool and PRN staff to meet the needs of the patients.


• Enters and updates data into API to ensure accuracy of reporting.


• Print daily, weekly and other periodic API reports as scheduled and as requested by leaders.


• Assists with auditing/analyzing API schedules.


• Acts as a resource for staff and leaders for API system.


• Is knowledgeable of current staffing and scheduling policies and advises leaders of discrepancies.


• Assists with maintaining staff schedules.


• Uses computers and computer systems to enter data and/or process information.


• Communicates daily with the leaders or designee to verify and facilitate daily staffing consistent with patient care needs.


• Communicates pertinent staffing plans for future shifts to on-coming Medical Center Coordinator.


• Effectively interacts with caregivers and leaders.


• Works independently and is capable of adjusting to changing environment.


• Other duties as assigned

Education

• H.S. Diploma - Required

Work Experience

• ANSOF Training. - Required


• Knowledge of computer programs (excel, word, etc.). - Required


• 4-6 weeks on-the-job training. - Required

Licenses and Certifications

• Upon Hire

Travel Requirements

• Travel to off-site locations may be required. - Required

Essential Technical/Motor Skills

• Knowledge of office procedures.


• Excellent computer skills.


• Excellent organizational skills.


• Ability to adapt to a fast-pace working environment.


• Must demonstrate the ability to handle confidential information and be willing to sign a statement of confidentiality.

Interpersonal Skills

• Must be courteous; work in a professional, caring manner with internal and external customers; have the ability to work with interruptions, and flexibility in hours and workflow, foster teamwork and promote service and quality in everything.


• Develops constructive and cooperative working relationships with leaders and caregivers.


• Actively seeks opportunities to provide outstanding service to others.


• Consistently anticipate and go above and beyond the wants and needs of customers.


• Purposefully take the time to listen, keep customers informed and offer empathy.


• Demonstrates safe work habits, genuinely takes pride in the appearance of the overall facility, and practices.


• Demonstrates appropriate communication related to face-to-face and telephone communication.


• Maintains professionalism and confidentiality of patients and caregivers in communications.


• Maintains a positive working relationship with other departments and caregivers.

Essential Physical Requirements

• Ability to walk, move, kneel, crouch, stoop, reach, stand, push, pull, and lift.


• Ability to utilize clear, effective speech when communicating.


• Possess full manual dexterity of upper extremities, including neck and shoulder.


• Possess unrestricted movement of lower extremities, back and hips.


• Possess ability to touch the floor to remove environmental hazards.


• Must follow good body mechanics.


• Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch. Must have the ability to lift and/or move up to 25 pounds.

Essential Mental Abilities

• Possess ability to problem solve, manipulate numbers, interpret data, comprehend, understand, explain, assess, evaluate, plus good short term and long term memory.


• Ability to prioritize tasks.

Essential Sensory Requirements

• The ability to read and comprehend documentation and policies.


• The ability to write in legible documentation style which is readable in the English language.

Exposure to Hazards

• Electrical output of personal computer, eye and neck strain.

Other Skills And Abilities

• Ability to adapt to unpredictable situations within the work setting.

About Us

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.