Access Representative - Family Care North Pointe B

Mosaic Life Care; Saint Joseph (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Concierge services

Employee lounge

Wellness programs

Free parking

On-site health clinics

Virtual health clinics

Job summary

Mosaic Life Care seeks an Access Representative to support patient access and continuity of care at multiple facilities. You will act as a receptionist, manage appointments, and assist with data entry and documentation to ensure efficient patient flow.

Strong attention to detail, excellent communication, and the ability to handle multiple tasks in a fast-paced environment are essential. On-site work with travel between system facilities may be required.

Qualifications

• Proficiency in data entry and accurate patient information handling.
• Strong customer service and communication with patients and staff.
• Knowledge of medical terminology is preferred.

Responsibilities

• Schedule, reschedule, and cancel patient appointments with clinicians and front desk staff.
• Enter patient data into systems accurately (registration, records, visits).
• Communicate with patients about appointments, forms, and documentation.
• Process release of information and consent forms per regulations.

Skills

Data entry

Customer service

Medical terminology

Phone handling

Communication

Education

H.S. Diploma or GED

Associate's degree or business certificate

Job description

Job Description

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The Access Representative performs tasks, which are directed towards the collection of patient information and its custodianship. Works as a receptionist for the provider's office to support patient care delivery and follow up.

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The Access Representative performs tasks, which are directed towards the collection of patient information and its custodianship. Works as a receptionist for the provider's office to support patient care delivery and follow up.

Responsibilities

• Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative. Performs check in and check out functions in clinic.
• Enters patient data into computer systems accurately and completely. This includes patient registration, medical record assignment, and visit creation.
• Communicates with patients regarding appointments, completion of insurance forms, medical releases and other documentation.
• Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care provider(s) and coordinates the receipt of this additional information for the physician(s) and other health care providers.
• Answers the phones, makes necessary calls and acts as a receptionist for patients, visitors, providers and hospital staff.
• Receives and relays information to providers, nursing personnel, patients, family members and visitors by acting as a communication liaison.
• Contacts other departments for orders received if STAT or NOW. Assist in scheduling with Ancillary Departments when necessary.
• Assures confidentiality of information regarding patients, hospital personnel, and medical staff.
• Attends departmental meetings/in-services.
• Requests payment, balances receipts for deposit, prepares deposit, reconciles daily charge tickets.
• Other duties as assigned

Education

• H.S. Diploma - GED or HiSET equivalent - Required
• Associate's Degree - Or business college certificate - Preferred

Work Experience

• Computer data entry, customer service, collections and medical record responsibility experience - Preferred
• Knowledge of medical terminology - Preferred

Licenses and Certifications

• Upon Hire

Travel Requirements

• Must be able to travel between various system facilities and off-site locations as needed. - Required

Starting rate $16.00

Qualifications

Skills and Abilities

Essential Technical/Motor Skills

• Inputting data, basic bookkeeping.
• Ability to communicate with all customers, physicians and caregivers.
• Ability to answer multi telephone lines, type, file and handle money.

Interpersonal Skills

• Must be courteous
• Work in a professional, caring manner with internal and external customers
• Have the ability to work with interruptions, and flexibility in hours and workflow, foster teamwork and promote service and quality in everything.

Essential Physical Requirements

• Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch.
• Must have the ability to lift and/or move up to 10 to 25 pounds.

Essential Mental Abilities

• Comprehend and understand physician orders, medical terminology, and staff requests.
• Follow policy and procedures; disseminate information and/or instructions to the appropriate person(s).
• Prioritize work assignments and follow through to completion.
• Ability to manage stress and remain calm in a fast paced environment.

Essential Sensory Requirements

• Visual-read orders, instructions, analyze charts.
• Hearing-answered telephone, take direction from staff and response to inquiries from patients.

Exposure to Hazards

• Electrical output of personal computer, eye and neck strain.

Other Skills And Abilities

ABOUT US

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.