Remote Central Reservations Lead – Hospitality & Revenue

Solitude Mountain Resort; Solitude (UT); Hybrid; USD 55,000 - 72,000; Full time

Benefits offered by this job

Season pass

Lift ticket discounts

Food & rentals discounts

Medical, dental, vision

401(k) with match

Counseling services

Job summary

Solitude Mountain Resort seeks a Central Reservations Supervisor to lead daily reservations operations, maximize lodging revenue, and elevate guest experiences. The role oversees agents, ensures accuracy, and supports revenue management initiatives in a fast-paced resort setting.

The position emphasizes leadership, sales coaching, and exceptional customer service, with responsibilities spanning bookings, guest communication, and performance reporting.

Qualifications

• Minimum 2 years of hospitality, reservations, lodging, call center, or related experience.
• Minimum 1 year of supervisory, lead, or team leadership experience.
• Strong customer service, sales, and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead daily operations of the Central Reservations team and ensure guest service.
• Supervise reservation agents and monitor accuracy and productivity.
• Drive reservations performance to achieve occupancy and revenue goals.
• Coach agents on upselling and cross-selling of packages and services.
• Respond to escalated guest concerns and maintain guest profiles and reporting.
• Maintain adherence to policies, deposits, and reservation guidelines.

Skills

Leadership

Sales coaching

Customer service

Communication

Organizational skills

Multitasking

Conflict resolution

Team leadership

Education

Bachelor's degree in Hospitality or related field

Tools

PMS/CRS systems (Host, RTP, Inntopia, Salesforce)

Job description

Solitude Mountain Resort seeks a Central Reservations Supervisor to lead daily reservations operations, maximize lodging revenue, and elevate guest experiences. The role oversees agents, ensures accuracy, and supports revenue management initiatives in a fast-paced resort setting.

The position emphasizes leadership, sales coaching, and exceptional customer service, with responsibilities spanning bookings, guest communication, and performance reporting.