Remote Catastrophe Inside Adjuster – Fire/Water Claims

Allstate; United States; Remote; USD 56,000 - 104,000; Full time

Job summary

National General, part of The Allstate Corporation, is seeking a Catastrophe Inside Adjuster to manage homeowner loss claims remotely from home across most U.S. time zones.

Responsibilities include investigating, negotiating, and settling complex claims for contents, ALE, and dwelling coverages using Xactimate and digital tools. The role requires 5+ years of property claims experience, CST-hour availability, and strong customer service.

Qualifications

• High School Diploma or GED; Bachelor’s degree preferred.
• 5+ years of property insurance claims handling experience.
• 2+ years in Fire/Water/Theft contents and ALE claims.
• Experience with Xactimate or similar estimating software.

Responsibilities

• Handle claims virtually from home with CST hours and flexibility.
• Resolve moderately complex contents and ALE claims.
• Conduct coverage investigations and evaluate damages.
• Collaborate with onsite vendors via video tools.
• Negotiate settlements and coordinate with structure adjusters.
• Provide empathetic, customer service throughout the process.
• Use data and analytics to support decision-making.
• Complete licensing steps and participate in ongoing training.

Skills

Business Communications

Catastrophic Claims

Critical Thinking

Document Examination

Fraud Investigations

Prioritization

Xactimate

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Xactimate

Job description

National General, part of The Allstate Corporation, is seeking a Catastrophe Inside Adjuster to manage homeowner loss claims remotely from home across most U.S. time zones.

Responsibilities include investigating, negotiating, and settling complex claims for contents, ALE, and dwelling coverages using Xactimate and digital tools. The role requires 5+ years of property claims experience, CST-hour availability, and strong customer service.