Remote Casualty Claims Specialist

Auto-Owners Insurance; Raleigh (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Auto-Owners Insurance in Raleigh, NC is seeking an experienced Casualty Claims professional. After initial in-person training, you may have the flexibility of work-from-home time as defined by leadership. Travel for onsite investigations and meetings is required. You will investigate, analyze, and negotiate casualty claims, maintain documentation, and communicate status to insureds and agents. A merit-based, comprehensive package awaits.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication skills.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Casualty claims

Policy language

Verbal/written communication

Time management

Interpersonal skills

Travel availability

Education

Bachelor’s degree or equivalent

Job description

Auto-Owners Insurance in Raleigh, NC is seeking an experienced Casualty Claims professional. After initial in-person training, you may have the flexibility of work-from-home time as defined by leadership. Travel for onsite investigations and meetings is required. You will investigate, analyze, and negotiate casualty claims, maintain documentation, and communicate status to insureds and agents. A merit-based, comprehensive package awaits.