Remote Cash Recievables Supervisor

Signature Performance, Inc.; Wilmington (DE); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disabill

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition

401(k) Program with Employer Match

Job summary

Signature Performance, Inc. is seeking a Cash Receivable Supervisor to lead daily cash posting, reconciliation, and payment processing activities from a remote location across the United States.

You will coach staff, monitor performance, and ensure compliance with policy and procedure requirements. The role emphasizes process improvement, accurate posting of payments, and collaboration with payer and internal stakeholders to resolve discrepancies and optimize cash flow.

Qualifications

• Minimum of 5 years in healthcare cash posting, payment processing, or related revenue cycle operations.
• 2+ years in supervisory or team leadership roles.
• Experience with ERA, EOB, and payment posting processes.
• Strong analytical and mathematical skills.
• Proficiency with Microsoft Office applications, especially Excel, Word, and Outlook.

Responsibilities

• Supervise and oversee daily cash posting, payment processing, adjustment posting, and reconciliation activities to ensure accuracy, timeliness, and compliance with established policies and procedures.
• Provide direct supervision, coaching, training, and performance management of assigned cash posting staff, ensuring accountability for individual and departmental performance expectations.
• Monitor daily productivity, quality, accuracy, and turnaround times, identifying performance gaps and implementing corrective actions as necessary.
• Ensure timely and accurate posting of payments, contractual adjustments, denials, and other account transactions in client and company systems.
• Oversee daily reconciliation processes to ensure payments received are accurately posted, balanced, and reconciled to appropriate financial records, including identification and resolution of discrepancies.
• Review and interpret Explanation of Benefits (EOBs), Remittance Advice (RAs), and other payer documentation to ensure appropriate payment posting and adjustment processing.
• Monitor and resolve unapplied cash, unidentified payments, posting errors, and reconciliation discrepancies, escalating unresolved issues to management as appropriate.
• Coordinate with insurance payers, government entities, internal departments, and client representatives to research and resolve payment posting and reconciliation issues.
• Identify trends in payer reimbursement, claims adjudication, payment variances, and posting discrepancies, providing findings and recommendations to management.
• Establish and maintain effective workflows, standard operating procedures, and internal controls to support operational efficiency, financial accuracy, and continuous process improvement.
• Provide ongoing training, cross-training, and re-education to team members to ensure consistent application of cash posting procedures and operational best practices.
• Conduct routine quality assurance reviews and audits to identify errors, ensure compliance, and implement corrective actions to prevent recurring issues.
• Prepare, review, and communicate operational reports, including productivity, cash posting volumes, reconciliation status, outstanding discrepancies, and other key performance indicators.
• Collaborate with Patient Financial Services leadership and other revenue cycle departments to address operational concerns, improve workflows, and support organizational financial objectives.
• Maintain working knowledge of multiple client systems, payer requirements, and cash processing workflows to effectively support staff and operational needs.
• Ensure staff provide excellent internal and external customer service consistent with Signature Performance's standards and organizational values.
• Assist with staffing needs, workload distribution, employee evaluations, attendance monitoring, and other supervisory responsibilities in accordance with company policies.
• Perform cash posting and reconciliation functions as needed to support operational demands, staffing shortages, or resolution of complex account issues.
• Oversee ERA and EFT enrollment processes, maintenance, payer updates, and issue resolution to ensure uninterrupted payment receipt and electronic remittance processing.
• Coordinate with banking institutions, treasury departments, and vendors to resolve deposit discrepancies and payment transmission issues.
• Vendor/clearinghouse management: lockbox vendors, payment processors, and payer representatives to resolve cash application and remittance issues.
• Perform other related duties as assigned.

Skills

Analytical skills

Problem solving

Team leadership

Process improvement

Detail oriented

Communication

Tools

Excel

Word

Outlook

EHR systems

Revenue cycle software

Job description

Signature Performance, Inc. is seeking a Cash Receivable Supervisor to lead daily cash posting, reconciliation, and payment processing activities from a remote location across the United States.

You will coach staff, monitor performance, and ensure compliance with policy and procedure requirements. The role emphasizes process improvement, accurate posting of payments, and collaboration with payer and internal stakeholders to resolve discrepancies and optimize cash flow.