Lead Crisis Case Manager — Humanitarian Response

wfgrp; Arizona; Hybrid; USD 65,000 - 85,000; Full time

Job summary

The Workforce Group, a LEMOINE company, is seeking experienced Lead Humanitarian Response Case Managers to guide and support a team of Case Managers during federally activated emergency operations. Responsibilities include supervising service delivery, conducting intake interviews, and ensuring compliance with protocols.

Applicants should have a Bachelor's degree in a relevant field, 3+ years of experience in case management, and strong leadership skills. Bilingual fluency is preferred. The role is critical in maintaining effective client triage and service coordination during crisis events.

Qualifications

• 3+ years of professional experience in case management or related humanitarian work.
• At least 1 year in a supervisory or lead role.
• Strong understanding of psycho-social case management standards.

Responsibilities

• Supervise a team of Case Managers to ensure timely service delivery.
• Serve as point of contact for case escalations and complex client needs.
• Conduct intake interviews and coordinate service plans.

Skills

Supervision

Conflict Resolution

Organizational Skills

Bilingual Communication

Education

Bachelor's degree in Behavioral Sciences, Human Services, Social Work, Psychology, or a related field

Master's degree in a related field

Job description

The Workforce Group, a LEMOINE company, is seeking experienced Lead Humanitarian Response Case Managers to guide and support a team of Case Managers during federally activated emergency operations. Responsibilities include supervising service delivery, conducting intake interviews, and ensuring compliance with protocols.

Applicants should have a Bachelor's degree in a relevant field, 3+ years of experience in case management, and strong leadership skills. Bilingual fluency is preferred. The role is critical in maintaining effective client triage and service coordination during crisis events.