Remote Case Manager, Medical Day Care Services

coordinatingcenter; Baltimore (MD); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Mileage reimbursement

Quarterly success payments

Comprehensive benefits package

11 paid holidays

Job summary

The Coordinating Center is seeking a full-time Case Manager 2, Medical Day, to provide person-centered case management and advocacy for MDCSW clients. This teleworking role requires periodic on-site visits within the Baltimore region to support client needs and maintain program compliance.

You will develop POS plans, coordinate with care teams, assess needs, and connect clients to resources, all while adhering to COMAR and MDH guidelines and documenting activities in LTSS systems.

Qualifications

• Experience as a Supports Planner or CCS is required at this time.
• Bachelor's degree in human service focus is strongly preferred.
• Experience working with medical-based community resources is strongly preferred.

Responsibilities

• Develop a Person-Centered Plan of Service for all clients on your caseload.
• Conduct care coordination through telephonic outreach and on-site visits including medical day care programs and client homes.
• Evaluate client needs using assessments and various information sources; recommend supports and services.
• Maintain consistent contact with clients and their designated support team to monitor well-being and identify service needs.
• Collaborate with community agencies and providers to connect clients to appropriate resources.
• Utilize critical thinking skills to address service issues and client crises.
• Educate clients and providers on using technology to access and track services.
• Identify and report suspected abuse, neglect, or exploitation with supervisor support.
• Submit Reportable Events to MDH upon notification of incidents or complaints.
• Educate individuals on advocacy resources and promote self-advocacy and positive health behaviors to support client well-being.
• Ensure compliance with all applicable COMAR regulations, contract requirements, and organizational policies.
• Document coordination activity and resource information in multiple computerized systems, including LTSS.
• Adheres to billing and documentation guidelines, including timely entry of case notes to meet minimum daily documentation and service hour requirements.
• Recommend improvements to programs, procedures, and service delivery effectiveness.
• Build and maintain relationships with long-term care facilities, state/county agencies, and law enforcement to support client needs.
• Manage own schedule to ensure timely completion of responsibilities.
• Attend staff meetings, in-services, and training sessions for skill development.
• Complete assigned case management tasks and resolve concerns as needed.
• Triage calls and inquiries from clients, families, providers, and agencies to resolve issues.
• Ensure compliance with all relevant federal, state, and local regulations.
• Actively participate in all assigned orientation, training, and precepting exercises.
• Demonstrate flexibility in responding to changing situations and reprioritizing work.
• Organize job functions and work area to effectively complete assignments.
• Minimizes non-productive time by engaging in activities that support future needs of The Center.

Skills

Supports Planning or CCS experience

Education

Bachelor's degree in human service focus

Experience with medical-based community resources

Job description

The Coordinating Center is seeking a full-time Case Manager 2, Medical Day, to provide person-centered case management and advocacy for MDCSW clients. This teleworking role requires periodic on-site visits within the Baltimore region to support client needs and maintain program compliance.

You will develop POS plans, coordinate with care teams, assess needs, and connect clients to resources, all while adhering to COMAR and MDH guidelines and documenting activities in LTSS systems.