Remote Career Guidance Specialist

Talentoma; Mississippi; Remote; USD 47,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Job summary

Talentoma is seeking an Employment Consulting Specialist to aid clients in navigating job search, resume preparation, and interview readiness. The role is fully remote in Mississippi, United States, with a 40-hour weekly commitment and varied shift times.

You will work within a consulting team, coordinating with client-facing staff and internal resources to deliver practical guidance and action plans. Responsibilities include handling inquiries, recording summaries, and following up on goals and

Qualifications

• High school diploma or equivalent.
• 1–2 years preferred in employment consulting or related client advisory.
• Knowledge of job-search practices, resume fundamentals, and common employment resource options.
• Ability to listen to client goals, ask thoughtful questions, and provide practical guidance.
• Skill in writing clear consultation summaries, action steps, and follow-up messages for varied audiences.
• Experience using Wrike to organize assigned work and follow-up activities.
• Familiarity with Google Sheets and SurveyMonkey for tracker updates and feedback review.
• Reliable remote setup and a 40-hour weekly commitment.
• Authorization to work in the United States.
• Fully remote work supporting clients from a dedicated work-from-home setting.
• Structured onboarding and training on Wrike, Google Sheets, SurveyMonkey, consultation workflows, and resource guidance practices.
• Regular check-ins with the consulting team lead to review priorities, questions, and professional development.
• Build skills in career development, employment guidance, resource navigation, consultation planning, and client-focused writing.
• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.

Responsibilities

• Review incoming consultation requests from the queue, calls, and emails, identify the client’s employment topic, and prioritize responses by urgency and stated needs.
• Ask focused questions about career goals, work history, job-search progress, and preferred employment paths to understand the purpose of each consultation.
• Record consultation summaries, agreed next steps, and follow-up dates in a project management system such as Wrike.
• Maintain organized client activity trackers, referral lists, and consultation status updates in spreadsheets and data entry tools such as Google Sheets.
• Provide practical guidance on job-search planning, resume preparation, interview readiness, and available employment resources without promising outcomes.
• Share relevant resource information and explain action steps in clear language that clients can use after each conversation.
• Follow up on open action plans, confirm whether clients need further guidance, and update notes after each contact attempt.
• Coordinate with employment consultants when a request needs specialized guidance, additional resource options, or a more detailed review.
• Escalate sensitive client concerns, unclear requests, or service issues to the consulting team lead with a concise summary of actions already taken.
• Request feedback through a survey such as SurveyMonkey and use recurring themes to identify opportunities for clearer guidance.
• Maintain quality through accuracy, timely turnaround, complete notes, respectful communication, and reliable follow-up on assigned consultations.

Skills

1-2 years experience in employment con

Job-search knowledge

Active listening

Questioning and guidance

Written communication

Remote work readiness

US work authorization

Education

High school diploma or equivalent

Tools

Wrike

Google Sheets

SurveyMonkey

Job description

Talentoma is seeking an Employment Consulting Specialist to aid clients in navigating job search, resume preparation, and interview readiness. The role is fully remote in Mississippi, United States, with a 40-hour weekly commitment and varied shift times.

You will work within a consulting team, coordinating with client-facing staff and internal resources to deliver practical guidance and action plans. Responsibilities include handling inquiries, recording summaries, and following up on goals and