Remote Care Navigator Texas Medicaid Support

Actalent; Austin (TX); Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off / PTO

Job summary

Actalent is seeking a Remote Care Navigator based in Texas to educate, guide, and coordinate Medicaid benefits for STAR+PLUS members in a fast-paced call center environment.

The role involves assisting with PCP changes, ID cards, transportation coordination, and other healthcare needs while meeting strict quality and productivity standards. Remote within Texas with CST hours and 4-month initial assignment.

Qualifications

• High School Diploma or GED required.
• 5+ years of call center experience.
• Managed Care Organization (MCO) or insurance experience.
• Strong customer service and computer skills.
• Experience supporting vulnerable populations.

Responsibilities

• Handle inbound calls from Medicaid and STAR+PLUS members.
• Educate members on healthcare benefits and resources.
• Assist with PCP changes, ID card requests, and benefit inquiries.
• Coordinate transportation and support services.
• Document member interactions accurately.
• Utilize multiple software systems simultaneously.
• Meet quality, productivity, and attendance expectations.

Skills

Call center experience

Customer service

Computer skills

MCO/insurance experience

Vulnerable populations experience

Education

High School Diploma or GED

Tools

Microsoft Office

Avaya

Zoom

Skype

Job description

Actalent is seeking a Remote Care Navigator based in Texas to educate, guide, and coordinate Medicaid benefits for STAR+PLUS members in a fast-paced call center environment.

The role involves assisting with PCP changes, ID cards, transportation coordination, and other healthcare needs while meeting strict quality and productivity standards. Remote within Texas with CST hours and 4-month initial assignment.