Remote Care Navigator & Scheduling Specialist

CareSource; Massachusetts; Hybrid; USD 41,200 - 66,000; Full time

Job summary

CareSource is seeking a Care Navigator responsible for conducting telephonic interactions and supporting administrative functions that enhance member satisfaction. You will engage with providers and members, coordinate services, and ensure timely documentation.

The ideal candidate should have a high school diploma and at least one year of related experience. Skills in customer service, communication, and proficiency in Microsoft Office are essential. This role offers a competitive hourly salary between $41,200 and $66,000.

Qualifications

• 1 year of related experience in a health-related service field required.
• Ability to work in multiple systems, often simultaneously.
• Flexibility to adapt to business needs.

Responsibilities

• Conduct outreach to members and providers to confirm service details.
• Coordinate services to manage scheduling and updates.
• Serve as a support resource for member and provider requests.

Skills

Critical thinking and troubleshooting skills

Strong customer service and problem-solving skills

Clear, concise, and effective oral and written communication

Proficiency in Microsoft Office Suite

Strong time management

Excellent organizational skills

Education

High School or GED

Job description

CareSource is seeking a Care Navigator responsible for conducting telephonic interactions and supporting administrative functions that enhance member satisfaction. You will engage with providers and members, coordinate services, and ensure timely documentation.

The ideal candidate should have a high school diploma and at least one year of related experience. Skills in customer service, communication, and proficiency in Microsoft Office are essential. This role offers a competitive hourly salary between $41,200 and $66,000.