Remote Care Navigator & Onboarding Specialist

Remo Health; United States; Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

100% Company-paid medical premiums

20 days of PTO

Short-term and long-term disability insurance

401(k) match up to 4%

$80 / month stipend for cell and wifi

Zusammenfassung

Remo Health is seeking a compassionate professional to support families navigating dementia care. In this role, you will guide families through the onboarding process, ensuring they feel supported right from their first interaction. You'll manage referral intakes, provide product support, and maintain communication with patient-caregiver dyads.

The ideal candidate has at least four years of healthcare-related customer service experience and is bilingual in English and Spanish. This position includes comprehensive medical benefits, 20 days of PTO, and a 401(k) match.

Qualifikationen

• At least four years of healthcare related customer service experience.
• Comfortable following talking points while connecting with families.
• Experience identifying customer objections and conflict resolution.

Aufgaben

• Guide families through the onboarding process.
• Manage referral intake and communicate with patient‑caregiver dyads.
• Provide product and scheduling support to members.

Kenntnisse

Customer service experience

Bilingual (English and Spanish)

Active listening skills

Empathy

Interpersonal skills

Organizational skills

Jobbeschreibung

Remo Health is seeking a compassionate professional to support families navigating dementia care. In this role, you will guide families through the onboarding process, ensuring they feel supported right from their first interaction. You'll manage referral intakes, provide product support, and maintain communication with patient-caregiver dyads.

The ideal candidate has at least four years of healthcare-related customer service experience and is bilingual in English and Spanish. This position includes comprehensive medical benefits, 20 days of PTO, and a 401(k) match.