Remote Care Manager Supervisor - NY Travel

CLCF; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Flexible Spending Accounts

Educational Assistance

Job summary

CLCF, in Brooklyn, NY, seeks a Care Manager Supervisor to lead and supervise the Care Management team while maintaining a reduced caseload for children and families facing medical and emotional challenges.

You will oversee assessments, care planning, advocacy, documentation, and program outcomes in collaboration with families, healthcare providers, schools, and community partners. This is a remote role with monthly NY in-person visits.

Qualifications

• Minimum of 3-5 years of experience in care management, case management, social services, healthcare navigation, or a related field.
• Previous supervisory, team lead, or mentoring experience preferred.
• Experience working with children, families, and individuals facing medical, developmental, behavioral, or emotional challenges strongly preferred.

Responsibilities

• Provide direct supervision, coaching, and ongoing support to Care Managers and other direct service staff.
• Conduct regular case reviews and consultations to ensure quality service delivery and positive client outcomes.
• Review and monitor client documentation, assessments, care plans, and case notes for accuracy, completeness, and compliance.
• Assist staff in developing intervention strategies for complex cases and crisis situations.
• Manage intake and referral processes, assess client eligibility, and assign cases based on staff capacity and expertise.
• Identify emergency service needs and coordinate crisis response efforts.
• Monitor staff productivity, caseloads, and performance expectations.
• Support training, onboarding, professional development, and continuous quality improvement initiatives.
• Participate in strategic planning, program evaluation, and special projects as assigned.

Skills

Leadership

Supervision

Care management

Communication

Organizational skills

Documentation

Education

Bachelor's degree in Social Work, Psychology, Human Services, Counseling, Public Health or a related field

Master's degree in a related field preferred

Tools

Microsoft Office

Google Workspace

Electronic records systems

Case management platforms

Job description

CLCF, in Brooklyn, NY, seeks a Care Manager Supervisor to lead and supervise the Care Management team while maintaining a reduced caseload for children and families facing medical and emotional challenges.

You will oversee assessments, care planning, advocacy, documentation, and program outcomes in collaboration with families, healthcare providers, schools, and community partners. This is a remote role with monthly NY in-person visits.