Remote Care Concierge & Therapy Coordination Specialist

SmartRecruiters, Inc.; Hayward, Northern (CA, KY); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

PTO

401K employer match

Full time position

Base pay $24/hour

Company growth and innovation

Job summary

VIVIO Health is seeking a Care Concierge Coordinator in Hayward, CA, to leverage case management skills within a fast-paced call center environment.

You will support members through their therapy journeys, coordinate with providers and pharmacies, and document cases accurately while handling high volumes and evolving team dynamics. This role demands empathy, strong communication, and a commitment to improving healthcare outcomes.

Qualifications

• Have at least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles.
• Demonstrate 3 or more years of customer service experience, preferably in healthcare.
• Call center experience is a plus.
• Must be able to work full-time between the hours of 11:00 AM - 8:00 PM ET or 9:00 AM - 5:30 PM ET.
• Able to attend 3 weeks of training - 2 weeks virtual and 1 in person in Hayward, CA.
• Remote role with limited travel for training, meetings, and collaboration.

Responsibilities

• Deliver compassionate, personalized service to support each member’s unique therapy journey.
• Manage new and ongoing therapy cases, ensuring accurate documentation and coordination with providers, pharmacies, and internal teams.
• Resolve inquiries quickly and accurately, using critical thinking to address complex issues.
• Maintain clear, proactive communication with members, providers, and internal teams.

Skills

Healthcare experience

Customer service

Case management

Bilingual (plus)

Education

High School diploma or GED

Job description

VIVIO Health is seeking a Care Concierge Coordinator in Hayward, CA, to leverage case management skills within a fast-paced call center environment.

You will support members through their therapy journeys, coordinate with providers and pharmacies, and document cases accurately while handling high volumes and evolving team dynamics. This role demands empathy, strong communication, and a commitment to improving healthcare outcomes.