Remote Cardiac Rehab Tech Support Specialist

Aviary Health; United States; Remote; USD 30,000 - 34,000; Full time

Job summary

Aviary Health, a CMS-approved virtual ICR provider, seeks a Patient Technology Support Specialist to ensure patients can connect to virtual sessions. You will guide elderly patients through setup, fix tablet and app issues, and coordinate loaner devices, all from a fully remote position.

This 1099 contractor role emphasizes patient empathy and clear guidance, with a schedule Mon–Fri 8A-5P ET and nationwide US coverage.

Qualifications

• 1+ year in a help desk, tech support, or customer-facing IT role.
• Exceptional patience and empathy when assisting elderly patients.
• Strong troubleshooting to identify WiFi, device, app, or user error quickly.
• Comfortable with iPads/iOS, Android, Windows/Mac basics, Zoom, and browsers.
• Excellent verbal communication and ability to explain steps clearly.

Responsibilities

• Provide real-time technical support during patient sessions via phone and chat.
• Conduct tablet setup calls for newly enrolled patients and test Zoom sessions.
• Handle tech callback requests from clinicians during mid-session issues.
• Troubleshoot WiFi, Apple ID, Zoom permissions, app issues, and BYOD browser compatibility.
• Coordinate loaner tablet shipments and returns for persistent device issues.
• Use remote device management tools to diagnose and resolve tablet problems.
• Document all tech interactions in Aviary Platform with clear resolution notes.
• Identify recurring issues and escalate to Product/Engineering.
• Collaborate with Enrollment to complete pre-session tech checks for BYOD patients.

Skills

Help desk experience

Empathy

Troubleshooting

Phone/Chat support

Multi-platform support

Clear communications

Tools

Aviary Platform

MDM tools

Zoom

Slack

Job description

Aviary Health, a CMS-approved virtual ICR provider, seeks a Patient Technology Support Specialist to ensure patients can connect to virtual sessions. You will guide elderly patients through setup, fix tablet and app issues, and coordinate loaner devices, all from a fully remote position.

This 1099 contractor role emphasizes patient empathy and clear guidance, with a schedule Mon–Fri 8A-5P ET and nationwide US coverage.