Remote Canada Payroll Tax Specialist

OneSource Virtual; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Job summary

OneSource Virtual is seeking a Customer Tax Account Specialist to deliver Canada payroll tax services and support to a defined book of OSV customers. You will handle daily case work, lead calls as needed, and process remittances and year-end activities (T4, T4A, Releve 1 & 2).

In this role you will maintain strong relationships, manage SLAs, ensure accuracy, and collaborate with peers to resolve tax requests while safeguarding confidential data in a remote work setting.

Qualifications

• 2+ years of Canadian payroll or payroll tax experience
• Knowledge of Canadian multi-jurisdiction payroll tax, including CRA and Revenu Quebec remittances
• CPP/QPP, EI, QPIP, and year-end T4, T4A, and Releve 1 & 2 activities
• Ability to manage multiple priorities
• Phone-based customer communication, including leading customer calls
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite, particularly Outlook, Teams, and Excel, including pivot tables

Responsibilities

• Serve as the named Specialist for assigned Canadian Payroll Tax customers and initiate and maintain ongoing customer relationships through regular contact.
• Manage and respond to customer cases daily within SLAs, maintaining notes and timely closure
• Process payroll tax filing and year-end activities for T4, T4A, Releve 1 & 2, including amendments
• Support customers via phone and lead customer calls as needed
• Respond to escalated cases from internal stakeholders
• Partner with peers and customer team partners to resolve customer requests and stabilize service delivery
• Maintain accuracy and timeliness SLAs, meet quality and production scorecard targets, and follow security protocols

Skills

Canadian payroll tax

Multi-jurisdiction payroll tax

Customer service

Time management

Process orientation

Mathematical aptitude

Adaptability

Teamwork

Education

High School Diploma or Equivalent

Associate's degree or higher in Accounting, Business, or a related field

Tools

Microsoft Office Suite (Outlook, Teams, Excel; pivot tables)

Job description

OneSource Virtual is seeking a Customer Tax Account Specialist to deliver Canada payroll tax services and support to a defined book of OSV customers. You will handle daily case work, lead calls as needed, and process remittances and year-end activities (T4, T4A, Releve 1 & 2).

In this role you will maintain strong relationships, manage SLAs, ensure accuracy, and collaborate with peers to resolve tax requests while safeguarding confidential data in a remote work setting.