Canada Payroll Tax Specialist – Client Impact & Remittances

OneSource Virtual; United States; Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

OneSource Virtual is seeking a Customer Payroll Tax Account Specialist to deliver Canada payroll tax services and support for a defined client book. You will handle daily cases, lead customer calls, and process T4/T4A and Releve activities while ensuring SLAs and data security.

The role requires knowledge of CRA and Revenu Québec payroll tax rules, strong communication skills, and experience with payroll filing processes. Ontario or remote options may apply.

Qualifications

• 2+ years of Canadian payroll or payroll tax experience
• Knowledge of Canadian multi-jurisdiction payroll tax (CRA, Revenu Québec, CPP/QPP, EI, QPIP, employer taxes)
• Strong written and verbal communication skills
• Comfort with phone-based customer communication and leading calls
• Proficiency with Microsoft Office Suite (Outlook, Teams, Excel with pivot tables)

Responsabilités

• Serve as the named Specialist for assigned Canadian Payroll Tax customers and maintain ongoing relationships
• Manage daily cases within SLAs with accurate notes and timely closures
• Process payroll tax filings and year-end activities (T4, T4A, Releve 1 & 2, amendments)
• Support customers via phone and lead calls as needed
• Respond to escalated cases from internal stakeholders
• Collaborate with peers to resolve requests and stabilize service delivery
• Maintain accuracy, meet quality targets, and safeguard confidential data

Connaissances

Canadian payroll tax

Customer service

Phone support

Microsoft Excel

Pivot tables

Multitasking

Formation

High School Diploma or Equivalent

Outils

Salesforce

Microsoft Excel

Outlook

Teams

Description du poste

OneSource Virtual is seeking a Customer Payroll Tax Account Specialist to deliver Canada payroll tax services and support for a defined client book. You will handle daily cases, lead customer calls, and process T4/T4A and Releve activities while ensuring SLAs and data security.

The role requires knowledge of CRA and Revenu Québec payroll tax rules, strong communication skills, and experience with payroll filing processes. Ontario or remote options may apply.