Remote Call Center Specialist (Entry‑Level)

Talentoma; Indiana; Teletrabalho; USD 39 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Resumo da oferta

Talentoma is hiring for a fully remote call center position based in Indiana, United States. You will handle phone calls and follow-up emails to deliver clear answers and guide customers through available services.

Work within a support team led by a customer service team lead, collaborating with associates and specialists to resolve inquiries. The role requires a 40-hour weekly commitment and remote work flexibility.

Qualificações

• High school diploma or equivalent.
• No prior experience required; related call center or customer-facing experience preferred.
• Ability to listen, ask useful questions, and explain information clearly.
• Willingness to learn CRM, knowledge base, and collaboration systems.
• Reliable computer, high-speed internet, and quiet workspace; 40-hour weekly commitment.
• Authorization to work in the United States.
• Fully remote work from Indiana.
• Structured onboarding and training on the named systems.
• Regular check-ins with the team lead to review questions and feedback.
• Opportunities to improve call control and first-call resolution.

Responsabilidades

• Receive incoming calls through a contact-center system; identify the reason for contact and guide the conversation.
• Review customer information in a CRM; verify details and prior interactions before explaining next steps.
• Ask focused questions to understand service inquiries and distinguish routine questions from issues needing escalation.
• Consult knowledge base platforms to provide current product or service information.
• Create and update service tickets in a support platform; document questions, actions, and outcomes.
• Explain available service options clearly, confirm understanding, and summarize the next action.
• Send follow-up emails when additional review is needed and check open tickets before contacting customers again.
• Escalate unresolved questions or distressed callers to the customer service lead with clear notes.
• Coordinate handoffs via collaboration tools to ensure clear ownership and next steps.
• Maintain quality with accurate answers, timely turnaround, and thorough notes; review feedback for improvements.

Conhecimentos

Active listening

Clear communication

Questioning

Time management

Remote work

Formação académica

High school diploma

Ferramentas

Zoho CRM

Confluence

Zendesk

Microsoft Teams

Descrição da oferta de emprego

Talentoma is hiring for a fully remote call center position based in Indiana, United States. You will handle phone calls and follow-up emails to deliver clear answers and guide customers through available services.

Work within a support team led by a customer service team lead, collaborating with associates and specialists to resolve inquiries. The role requires a 40-hour weekly commitment and remote work flexibility.