Remote Call Center Specialist - Bilingual Billing Support

Sarnova HC, LLC; Dublin (OH); Remoto; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) Plan

Descrizione del lavoro

Sarnova HC, LLC is seeking a Call Center Representative for its Digitech division to work remotely in a high‑volume environment. You will handle patient calls with empathy, gather information, and provide accurate billing support, ensuring timely resolutions.

The role requires a High School Diploma or equivalent, strong computer skills (Outlook/Word/Excel), and the ability to type 40 WPM. Bilingual English/Spanish is preferred, with comprehensive training provided.

Competenze

• High School Diploma or equivalent required.
• Bilingual English/Spanish preferred.
• Proficient with MS Outlook, Word and Excel.
• Typing 40 WPM with accuracy required.
• Able to maintain professionalism and HIPAA compliance in a remote environment.

Mansioni

• Answer a high volume of incoming patient calls in a remote call center environment, providing prompt and courteous assistance.
• Listen actively and demonstrate empathy while addressing patient questions and billing inquiries.
• Gather information and resolve issues or route to appropriate follow‑up actions.
• Document calls and actions in the patient account system with accuracy.

Conoscenze

Bilingual English/Spanish

Typing 40 WPM

Empathy under pressure

Customer service

Remote work ability

Formazione

High School Diploma or Equivalent

Strumenti

MS Outlook

MS Word

MS Excel

Descrizione del lavoro

Sarnova HC, LLC is seeking a Call Center Representative for its Digitech division to work remotely in a high‑volume environment. You will handle patient calls with empathy, gather information, and provide accurate billing support, ensuring timely resolutions.

The role requires a High School Diploma or equivalent, strong computer skills (Outlook/Word/Excel), and the ability to type 40 WPM. Bilingual English/Spanish is preferred, with comprehensive training provided.