Remote Bilingual Call Center Associate - Seasonal

Qualfon; Arizona; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid training

Qualfon University scholarship

Care Coaches support

Fun@Work

Job summary

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.

We are hiring remote Seasonal Customer Service Representatives to handle inbound calls, resolve inquiries, document interactions in our CRM, and collaborate with teams to ensure top-tier service.

Qualifications

• Fluency in both English and Spanish.
• At least six months of customer service or phone-based support experience.
• Typing speed of 25 WPM with 90% accuracy.
• Strong communication skills—clear, caring, and professional.
• Proficiency with computer applications, telephone systems, and help desk or customer support software.

Responsibilities

• Handle incoming calls through an automated phone system, answer routine to moderately complex questions from members and providers, and direct calls to the appropriate department when needed.
• Investigate member and provider inquiries and provide timely responses that meet SLAs.
• Document customer interactions in a CRM system, process written requests from members, and maintain accurate records by updating account history with the outcome of each inquiry.
• Collaborate with team members, supervisors, and customers to address and resolve customer service concerns.
• Make outbound calls to members to follow up on voicemail messages, provide requested information, or support other operational business needs.

Skills

Bilingual English/Spanish

Customer service

Typing 25 WPM

MS Office

CRM software

Team collaboration

Reliability

Web navigation

Tools

CRM software

MS Office

Job description

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.

We are hiring remote Seasonal Customer Service Representatives to handle inbound calls, resolve inquiries, document interactions in our CRM, and collaborate with teams to ensure top-tier service.