Remote Call Center Representative

Lensa; Kansas City (MO); Remote; Full time

Job summary

A leading career site is seeking a Call Center Agent for NTT DATA North America. This remote position requires handling customer inquiries and providing excellent service. Candidates must have prior experience in an office and a stable work environment. Training is mandatory, and a professional workspace is required.

Qualifications

• 1 year experience in an office environment.
• 6 months of work from home experience.

Responsibilities

• Handle calls regarding payments and policy information.
• Provide customer service to policyholders and beneficiaries.
• Maintain knowledge of insurance products and services.

Skills

Attention to Detail

Professional Communication

Education

High School Diploma or GED

Job description

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today!

Call Center Agent, Customer Care

Location: Remote US, must have experience.

Start: May 12, 2025

Type: Long Term Temporary

Shift: Must be available for an 8-hour shift, Monday-Friday 7:00 am CT to 7:00 pm (Central Time), Saturday mornings 8:00 am to 12:00 pm (Central Time) could also be required.

Training: Mandatory 6-week, on video.

Rate: $15.50/hour max pay W2

Basic Qualifications

• 1 year experience in an office environment
• 1 year experience using a computer with Microsoft Windows PC applications
• 6 months of work from home environment
• High school diploma or GED (Preferences)

Responsibilities

• Handle calls from members regarding payments, policy information, or claims, requiring insurance industry knowledge of life insurance and annuities
• Designated quiet area to complete calls while working from home
• Provide front-line customer service to policyholders, beneficiaries, agents, and internal customers
• Ensure customer satisfaction and meet service standards
• Handle 75-100 calls daily
• Communicate effectively and professionally to resolve questions and issues
• Maintain knowledge of insurance products, services, and processes
• Collaborate with management or team members to address service issues
• At least 6 months of experience in attention to detail, accuracy, and accountability
• At least 6 months of professional communication experience

New hires must have a working device (cell phone or tablet) for 2-Factor Authentication.

All new hires must complete and demonstrate proficiency in our Call Center training classes.

Must pass drug screening and background checks including education and employment verification.

Remote Working and Technology Requirements

• Company-provided equipment, responsible for care and security
• Own high-speed internet (≥50 Mbps), hard-wired Ethernet connection required
• Wi-Fi, mobile, wireless, and public internet connections are forbidden

Technical Performance and Issue Tracking

• Monitor technical issues and downtime; consistent availability is crucial
• Follow technical support protocols; recurring issues may change remote status to onsite

Remote Workspace Standards

• Dedicated, professional, and quiet workspace
• Consistent location unless prior approval for change
• Minimize distractions and background noise

About NTT DATA

NTT DATA is a $30 billion global leader serving 75% of the Fortune Global 100, offering services in business and technology consulting, AI, data, industry solutions, and more. Part of NTT Group, investing heavily in R&D to advance digital transformation. Visit us at us.nttdata.com/en.

We are committed to accessibility and equal opportunity employment. For assistance or accommodations, contact us via our website.

Additional Information

• Seniority level: Entry level
• Employment type: Temporary
• Job function: Other
• Industries: IT Services and IT Consulting