Remote Call Center Quality Assurance Specialist

Trucordia; Harleysville (PA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Life Insurance and AD&D

FSA / HSA

Critical Illness

Hospital Indemnity

Supplemental Health Insurance

EAP

Pet Insurance

11 Paid Holidays

Flexible PTO

401K

Job summary

Trucordia is seeking a Call Center Quality Assurance Specialist (Non-Technical) to support the Medicare Sales team. The role focuses on monitoring calls, ensuring accuracy, and maintaining high customer service standards within a remote setup.

The ideal candidate has 1–3 years of admin experience and at least 2 years in QA, with strong Microsoft Office skills and excellent communication. This is a full-time remote position within the United States, offering competitive benefits.

Qualifications

• 1-3 years of administrative experience, preferably within the insurance industry.
• At least 2 years' experience in Quality Assurance preferred.
• Computer proficiency, including Microsoft Office Suite.
• Ability to use logic and reasoning to identify strengths and weaknesses of each call and performance of sales agents.
• Professional, organized, and motivated self-starter with excellent communication and interpersonal skills.
• Superior active listening abilities.
• Meticulous work habits.
• Ability to work in a fast-paced environment.
• High school diploma or GED required; bachelor's degree preferred.

Responsibilities

• Monitor inbound/outbound calls of the sales agents for demeanor, accuracy, customer service performance, tone and policy conformance.
• Assist in disseminating information timely to support Medicare sales efforts.

Skills

Administrative experience

Quality Assurance

Analytical thinking

Communication

Active listening

Organizational skills

Self-starter

Fast-paced environment

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Trucordia is seeking a Call Center Quality Assurance Specialist (Non-Technical) to support the Medicare Sales team. The role focuses on monitoring calls, ensuring accuracy, and maintaining high customer service standards within a remote setup.

The ideal candidate has 1–3 years of admin experience and at least 2 years in QA, with strong Microsoft Office skills and excellent communication. This is a full-time remote position within the United States, offering competitive benefits.