Remote Call Center Patient Relations Specialist

Bennett & Bloom Eye Centers; Louisville (KY); Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Full benefits

401k with match

PTO & holidays

Paid maternity leave

Competitive pay

Employee discounts

Job summary

Bennett & Bloom Eye Centers in Louisville, KY, is seeking a Patient Relations Specialist to support our call center, schedule patient appointments, and manage messages with a strong focus on patient satisfaction.

Training is on-site for 4 weeks, after which the role becomes remote. The position requires a high school diploma, basic computer skills, and excellent customer service, with a commitment to learning and growth.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience or training.
• Favorable background check.
• Basic computer skills.
• Strong customer service skills.
• Willingness to learn and grow.

Responsibilities

• Handle inbound and outbound calls to multiple clinics.
• Schedule appointments using electronic system and capture messages.
• Provide information to patients regarding appointment details and clinic guidelines.
• Maintain HIPAA compliance in all interactions.
• Collaborate with clinic teams to meet KPI goals and ensure patient satisfaction.

Skills

Customer service

Growth mindset

Computer literacy

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

Bennett & Bloom Eye Centers in Louisville, KY, is seeking a Patient Relations Specialist to support our call center, schedule patient appointments, and manage messages with a strong focus on patient satisfaction.

Training is on-site for 4 weeks, after which the role becomes remote. The position requires a high school diploma, basic computer skills, and excellent customer service, with a commitment to learning and growth.