Patient Coordinator - Float - Part Time

Bennett & Bloom Eye Centers; Louisville (KY); On-site; USD 20,664 - 27,552; Part time

Job summary

Bennett & Bloom Eye Centers in Louisville, KY is looking for a Patient Coordinator - Float (Part Time) to facilitate patient flow and provide excellent customer service. This role involves managing appointments, verifying insurance, and being the first point of contact for patients.

Candidate must possess a High School Diploma or GED, basic computer skills, and strong customer service aptitude. Flexibility to work Monday-Friday with open availability is essential. Join a team focused on patient care and support!

Qualifications

• Strong customer service skills are essential.
• Basic computer skills required for various operations.
• Ability to interact professionally with patients and staff.

Responsibilities

• Facilitate patient flow and verify insurances.
• Communicate effectively with patients and staff.
• Answer phone inquiries and manage appointments.

Skills

Customer service skills

Basic computer skills

Communication skills

Ability to work in a team

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Title: Patient Coordinator - Float - Part Time

Company: Bennett & Bloom Eye Centers

Location: Louisville, KY 40222

Travel: Required to our other clinics in the area on an as-needed basis.

Hours:

• Part Time
• Open Monday-Friday 7:30am-5:00pm
• Must have open availability to work any/all shifts within these hours.
• May need to work a little earlier and/or later as needed.

Requirements

• High School Diploma or GED equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Essential Duties And Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning to be assigned by manager.

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience.

LICENSES AND CREDENTIALS

• Minimum Required: None.

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.