Customer Service Representative- Alabama

Velocitii; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company known for its supportive and inclusive work environment as a Customer Service Representative. You will provide exceptional service to customers in a remote setting and enjoy flexible scheduling and monetary perks. This entry-level position requires strong communication and problem-solving skills, making a positive impact while working from home.

Benefits

Paid Training

Annual Bonus

Healthcare Benefits

401k

Paid Time Off

Flexible Scheduling

Qualifications

• At least 6 consecutive months of inbound customer service experience in a call-center setting.
• Strong oral/written communication skills required.
• Ability to navigate through various computer applications efficiently.

Responsibilities

• Provide exceptional customer service by answering incoming calls.
• Maintain program metrics and customer satisfaction scores.
• Navigate through several programs while on each call.

Skills

Communication

Problem Solving

Decision-Making

Job description

Customer Service Representative- Alabama

Customer Service Representative- Alabama

1 day ago Be among the first 25 applicants

This range is provided by Velocitii. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.50/hr - $14.50/hr

Do you reside in Alabama? Join one of the nation’s Top Workplaces!

Velocitii is known for our supportive, inclusion, and employee-centric work environment. If you enjoy helping others and making a positive impact, you have come to the right place! We are looking for REMOTE Customer Service Representatives to join our team! For more information on Velocitii , please visit our website here.

Although we are not currently hiring, we are always accepting applications and conducting interviews, as we are always looking for new opportunities!

WHAT’S IN IT FOR YOU- THE PERKS!

• MONETARY PERKS: Pay rate starts at $14.50/hour. Training is paid. Upon training graduation you would receive an increase. Once 90 days proficient thereafter, you will receive another increase! There is also the potential for an annual bonus and merit increase based on your performance !
• BENEFITS : Starting the first of the month after your hire date, you will receive healthcare benefits, life insurance, 401k, with sick time accrual starting the first hour of working with us! After 90 days, you will receive paid time off accrual, paid holidays (including your birthday), and volunteer time off (get paid to volunteer in your community).
• COMPANY PROVIDED EQUIPMENT: We provide all of the equipment to you upon hire!
• REMOTE SETTING: Save on the gas/commute and work from the comfort of your own home!
• AN INCLUSIVE COMMUNITY: We pride ourselves on our company values and promote open communication, compassion, teamwork, and a sense of value and belonging.
• DEVELOPMENT: Whether it be to excel in your current role, or an opportunity for advancement, we offer trainings , coachings , and mentoring to assist with your growth and development.
• FLEXIBLE SCHEDULING: Our clients operate on a Monday-Sunday basis, and start times range from 8:00a to 11:30a EST. Tell us what schedule works best for you, and we fit you in as these schedules become available! Flexible? Even better!!
  
  

a Day In The Life

Our representatives answer incoming calls in a high-volume setting, providing exceptional customer service by supporting and responding to inquiries. Some duties include:

• Providing responsive and professional customer service to customers.
• Navigating through several programs while on each call, including dual monitors, virtual desktops, and other internal systems.
• Maintaining program metrics and customer satisfaction scores.
• Passing quality assurance evaluations scored by our training department.
• Attending coachings and team meetings.
• Performing other duties as assigned.
  
  

WHAT ARE WE LOOKING FOR?

We Are Looking For Those With The Following

• At least 6 consecutive months of inbound customer service experience in a call-center setting required.
• A remote setting that provides the same distraction-free environment as an office.
• Strong oral/written communication, problem-solving, and decision-making skills required.
• Ability to navigate through and utilize various computer applications efficiently.
• Must be open to our diverse and inclusive culture.
• The ability to interview on a computer with a camera.
• The completion of an internet speed test, background screening, and drug screening.
  
  

If you have the qualifications we are seeking, please apply today! We are eager to hear from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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