Remote Call Center Customer Service Representative

Lensa; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading BPO company, MCI, is seeking Remote Call Center Customer Service Representatives to provide outstanding support from home. This role requires excellent interpersonal and problem-solving skills, as well as the ability to work flexibly. Competitive compensation packages and benefits are offered, supporting your growth in a collaborative environment.

Benefits

Paid Time Off and holidays

Incentives & rewards

Health benefits

Retirement savings plans

Career advancement opportunities

Paid training

Qualifications

• Must be 18 years or older.
• Experience in customer service or call centers preferred.
• Ability to work independently and manage time effectively.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints.

Skills

Interpersonal Skills

Problem-Solving Skills

Bilingual (English and Spanish)

Time Management

Education

High School Diploma/GED

Tools

Multiple Software Systems

Job description

Remote Call Center Customer Service Representative

Join to apply for the Remote Call Center Customer Service Representative role at Lensa.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are seeking empathetic, detail-oriented individuals to join us as Remote Call Center Customer Service Representatives, providing outstanding support from home.

Applicants must complete a full application, including screening questions and a brief pre-employment test, on our careers page.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of interactions and transactions.
• Collaborate with team members to improve service delivery.
• Follow company policies and compliance standards.

Qualifications

• Must be 18 years or older.
• High school Diploma/GED.
• Experience in customer service or call centers preferred.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and manage time effectively.
• Proficient with multiple software systems.
• High-speed internet and a distraction-free home setup.
• Flexibility to work various shifts, including evenings and weekends.
• Fluent in English and Spanish.

Compensation & Benefits

Our packages are competitive and designed to support your growth, including:

• Paid Time Off and holidays.
• Incentives & rewards, including contests with cash and prizes.
• Health benefits after 30-90 days, depending on location.
• Retirement savings plans, disability, and life insurance options.
• Career advancement opportunities.
• Paid training and a collaborative work environment.

Physical & Other Requirements

This role involves sedentary work at a computer with occasional movement. Must be authorized to work in the country and willing to undergo background checks and drug screening where applicable.

Equal Opportunity

MCI values diversity and is committed to providing a discrimination-free workplace, offering reasonable accommodations for disabilities.

About MCI

MCI delivers industry-leading solutions in CX and DX, helping clients optimize performance through various business services. Recognized for rapid growth, MCI operates multiple facilities across North America and beyond.

This job description provides a general overview and is not exhaustive. Employment is at-will, and the company reserves the right to revise the description as needed.