Remote Call Center Customer Service Representative

Conduent; United States; Remote; Full time

Job summary

Conduent is seeking a Remote Call Center Customer Service Representative for Medicaid Member Support in Iowa. This full-time role involves providing essential support to program recipients, documenting requests, and maintaining proficiency in relevant policies. Ideal candidates will have strong customer service skills, effective communication abilities, and a high school diploma. Comprehensive benefits and career growth opportunities are offered from day one.

Benefits

Paid training

Equipment provided

Career growth opportunities

Employee discount program

Comprehensive health insurance

Retirement plans

Paid holidays

Paid time off (PTO)

Qualifications

• Call center experience in customer service and quality monitoring.
• Effective communication and relationship-building skills.
• Reliable internet and ability to work with diverse populations.

Responsibilities

• Serve as the initial contact for inquiries from Iowa Medicaid Program recipients.
• Document enrollment requests and status changes accurately.
• Provide telephone support to applicants and beneficiaries.

Skills

Customer service skills

Problem-solving abilities

Effective communication

Typing skills

Education

High School diploma or GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. Join us to thrive personally, make a difference, and be part of a culture that values individuality daily.

Remote - Call Center Customer Service Representative

Medicaid Member Support – Tier 1

For The State of Iowa

Requirements: Reside in Iowa, within an hour of Des Moines.

Compensation & Benefits: $18/hour, paid training, equipment provided, full-time with benefits, career growth opportunities, employee discount program, and full benefits from day one.

Role Overview

• Serve as the initial contact for inquiries from Iowa Medicaid Program recipients and affiliates.
• Provide telephone support to applicants, beneficiaries, and enrollees.
• Document enrollment requests and status changes accurately.
• Input application data into a web-based system for telephone applications.
• Maintain proficiency in Iowa Family Care rules and related policies.
• Provide clear and accurate information based on program requirements.

Minimum Requirements

• Call center experience in customer service and quality monitoring.
• Effective communication and relationship-building skills.
• Problem-solving abilities with ongoing feedback.
• High School diploma or GED; background check required.
• Reliable internet and ability to work with diverse populations.

Ideal Candidate Traits

• Strong problem-solving and customer service skills.
• Adherence to schedules and policies.
• Excellent typing, grammar, and computer navigation skills.
• Understanding of policies and excellent phone etiquette.

Note: Compensation varies based on experience and location. The role may be eligible for bonuses or incentives. Conduent offers comprehensive benefits, including health insurance, retirement plans, paid holidays, and PTO.

#Remote44

Conduent is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. For accommodation requests, download and complete the form here and email it to [e-mail]. More about our ADAAA Accommodation Policy.

We prioritize health and safety. While vaccination is not required for most roles, vaccination status disclosure is legally permissible and required for employment.