Remote Call Center Associate – Sales & Member Support

AAA Western and Central New York; United States; Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

HSA with company match

Paid Time Off

Pre-Tax 401(k) plan with company match

Flexible Scheduling & Remote Work

Dental and Vision Insurance

Life and AD&D Insurance

Tuition reimbursement & company-paid培训

Job summary

AAA Western and Central New York is seeking a customer center associate to handle membership services, billing inquiries, and product information. The position requires residence in the Buffalo/Western New York region and offers a starting pay rate of $20.10 per hour plus incentive opportunities.

Responsibilities include efficient call handling, meeting productivity standards, and promoting AAA memberships.

Responsibilities

• 30% Efficiency & Quality: Demonstrate proficiency across all skilled call types, including membership services, ERS-related inquiries, and other applicable product offerings. Follow established call handling procedures, workflows, and system navigation standards on every interaction to ensure accuracy, compliance, and consistency.
• 25% Productivity & Adherence: Consistently meet or exceed department standards related to schedule adherence, call availability, training participation, and overall productivity.
• 25% Sales Per Call & Revenue Growth: Educate members on AAA membership benefits, products, and services through needs-based conversations that add value to the interaction.
• 10% Convenience Billing & Retention Support: Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service.
• 10% Voice of the Member & Member Experience:Demonstrate AAA Core Values in every interaction through professionalism, empathy, and respect.

Job description

AAA Western and Central New York is seeking a customer center associate to handle membership services, billing inquiries, and product information. The position requires residence in the Buffalo/Western New York region and offers a starting pay rate of $20.10 per hour plus incentive opportunities.

Responsibilities include efficient call handling, meeting productivity standards, and promoting AAA memberships.