Front Desk & Sales Associate: Member Experience Leader

AAA Western and Central New York; Village of Williamsville (NY); Hybrid; USD 24,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Life and AD&D

Pre-Tax & Roth 401(k) with company‑m t

Health Spending Accounts

Company Paid Short-term & Long-term DI

Paid time off

Tuition reimbursement & training

Travel benefits

Job summary

AAA Western and Central New York is seeking a Front Desk Customer Service & Sales Associate to join our on-site Williamsville team. The role focuses on memberships, customer service, and branch operations, with opportunities in insurance referrals, visa promotions, and travel-related services.

The starting rate is $19.09 per hour, plus commission based on performance, and includes a comprehensive benefits package.

Qualifications

• Strong commitment to providing outstanding service to members.
• Ability to promote and sell AAA products and services.
• Excellent verbal and written communication skills.

Responsibilities

• 35% New Members: Sell AAA memberships and promote Club products/services.
• 20% Customer Service: Deliver outstanding member service.
• 15% Branch Operations Support: Manage branch traffic flow and improve operations.
• 10% Insurance Referrals: Promote the Club's Insurance agency to generate referrals.
• 10% Visa Applications: Inform customers about AAA Visa benefits.
• 5% Convenience Billing: Explain automatic renewal enrollment.
• 5% Retail Store Revenue: Drive retail revenue with currency, photos, permits, and travel goods.

Skills

Customer service

Sales

Education

High School or better

Job description

AAA Western and Central New York is seeking a Front Desk Customer Service & Sales Associate to join our on-site Williamsville team. The role focuses on memberships, customer service, and branch operations, with opportunities in insurance referrals, visa promotions, and travel-related services.

The starting rate is $19.09 per hour, plus commission based on performance, and includes a comprehensive benefits package.