Remote Call Center Associate - High Earnings & Growth

Andersen Corp.; Austin (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with match

Paid Time Off

Company Holidays

Paid Volunteer Time

Job summary

Renewal by Andersen, a division of Esler Companies LLC, is seeking motivated customer service representatives in the Austin, TX area. The role emphasizes active listening, tailoring solutions, and scheduling appointments for Sales Consultants to drive home window replacement projects.

You will work with a supportive team and have access to coaching and development opportunities. Benefits include medical, dental, vision insurance, tuition reimbursement, a 401(k) with generous match, paid time

Qualifications

• 1 year of customer service experience required.
• Call center experience is a plus.
• Weekend availability required (shift differential pay).
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.
• Strong interpersonal skills with empathetic listening and warm communication.

Responsibilities

• Deliver exceptional customer service by actively listening to customer needs and providing tailored solutions.
• Identify customers' unique home situations.
• Schedule appointments for Sales Consultants to price and sell the job.
• Communicate effectively, listen actively, and show empathy as the first point of contact.
• Provide world-class customer service with the resources and coaches provided to guide you to success.

Skills

Customer service

Call center

Weekend availability

Communication skills

Multitasking

Interpersonal skills

Goal-driven

Job description

Renewal by Andersen, a division of Esler Companies LLC, is seeking motivated customer service representatives in the Austin, TX area. The role emphasizes active listening, tailoring solutions, and scheduling appointments for Sales Consultants to drive home window replacement projects.

You will work with a supportive team and have access to coaching and development opportunities. Benefits include medical, dental, vision insurance, tuition reimbursement, a 401(k) with generous match, paid time