Remote Call Center Agent for DCCA Support

Bishop & Company, Inc.; Honolulu (HI); Hybrid; USD 34,000 - 40,000; Part time

Benefits offered by this job

Paid holidays

Paid vacation

Health insurance

Matching 401k plan

Job summary

Bishop & Company, Inc. is looking for Call Center Agents in Honolulu, Hawaii. The role involves handling inbound and outbound calls to assist callers seeking information from the State of Hawaii's DCCA.

Successful candidates will possess strong verbal communication skills and have prior customer service experience. This temporary position primarily allows for remote work after training, with attractive benefits including paid holidays and health insurance.

Qualifications

• High School Diploma or equivalent required; additional education preferred.
• Prior call center or customer service experience strongly desired.
• Reliable internet connection for remote work.

Responsibilities

• Handle inbound and outbound calls, providing clear and accurate information.
• Listen attentively to customer needs and resolve concerns with empathy and efficiency.
• Research and respond to issues using both internal and external resources.

Skills

Verbal communication skills

Listening skills

Organizational skills

Problem-solving skills

Multitasking abilities

Education

High School Diploma or equivalent

Tools

Office software

Job description

Bishop & Company, Inc. is looking for Call Center Agents in Honolulu, Hawaii. The role involves handling inbound and outbound calls to assist callers seeking information from the State of Hawaii's DCCA.

Successful candidates will possess strong verbal communication skills and have prior customer service experience. This temporary position primarily allows for remote work after training, with attractive benefits including paid holidays and health insurance.