Remote Business Process Analyst - Drive Efficiency & Transformation

The Helmsman Group LLC; Illinois; Remote; USD 70,000 - 100,000; Full time

Job summary

The Helmsman Group LLC is seeking a Business Analyst to analyze, document, and improve business processes to increase efficiency, reduce costs, and support organizational objectives. You will work with stakeholders, technology teams, and project managers to understand current processes, identify gaps, and develop practical solutions.

The role emphasizes documenting business processes, gathering requirements, and translating them into actionable system specs, with a focus on process improvement

Qualifications

• Bachelor's degree in Business Administration, Management, Information Systems, Operations, Finance, or a related field.
• 2–5 years of experience in business analysis, process analysis, operations, process improvement, or a related field.
• Experience documenting and analyzing business processes and workflows.
• Strong requirements-gathering and stakeholder-interviewing skills.
• Experience creating process maps, flowcharts, business requirements, and functional specifications.
• Strong analytical and problem-solving skills.

Responsibilities

• Analyze existing business processes, workflows, procedures, and operational activities.
• Conduct current-state and future-state process assessments.
• Document business processes using flowcharts, process maps, workflows, and standard operating procedures.
• Identify process gaps, inefficiencies, bottlenecks, redundancies, and control issues.
• Gather and document business requirements through interviews, workshops, meetings, observations, and surveys.
• Work with stakeholders to understand business needs, objectives, pain points, and operational challenges.
• Develop business requirements documents, functional requirements, process specifications, and use cases.
• Translate business requirements into clear and actionable process and system requirements.
• Analyze the impact of proposed process changes on people, systems, data, controls, and operations.
• Recommend process improvements that increase efficiency, productivity, quality, and customer satisfaction.
• Develop future-state process models and improvement plans.
• Support business process redesign and transformation initiatives.
• Identify opportunities for process automation and technology enablement.
• Collaborate with IT, project management, operations, finance, and other functional teams to implement process improvements.
• Develop process performance metrics and KPIs to measure improvement.
• Analyze operational data to identify trends and support process improvement recommendations.
• Facilitate stakeholder workshops and process-mapping sessions.
• Support user acceptance testing (UAT) by developing test scenarios, test cases, and acceptance criteria.
• Assist with implementation, change management, training, and adoption activities.
• Monitor implemented processes and evaluate whether expected improvements have been achieved.
• Maintain process documentation and ensure updates are communicated to relevant stakeholders.
• Identify and document business risks, dependencies, assumptions, and constraints.
• Prepare presentations, reports, process diagrams, and recommendations for management.
• Support continuous improvement initiatives and identify opportunities for standardization.
• Ensure business processes comply with organizational policies, procedures, controls, and applicable requirements.

Skills

Process Mapping

Requirements Gathering

Stakeholder Management

Data Analysis

KPI Development

Change Management

Documentation

Analytical Thinking

Education

Bachelor's degree in Business Administration, Management, Information Systems, Operations, Finance, or a related field

Tools

Jira

Confluence

Microsoft Visio

Lucidchart

Power BI/Tableau

Job description

The Helmsman Group LLC is seeking a Business Analyst to analyze, document, and improve business processes to increase efficiency, reduce costs, and support organizational objectives. You will work with stakeholders, technology teams, and project managers to understand current processes, identify gaps, and develop practical solutions.

The role emphasizes documenting business processes, gathering requirements, and translating them into actionable system specs, with a focus on process improvement