Remote Bilingual Spanish Customer Service Representative

ACC Premiere, LLC.; Northern (KY); Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Equipment Provided

Paid Training

100% Attendance

Job summary

ACC Premiere, LLC. is seeking a Remote Bilingual Spanish Customer Service Representative to support customers across multiple channels from a home-based setting.

Responsibilities include handling inquiries and complaints in English and Spanish, documenting records, and contributing to higher retention through effective problem solving. Training is provided with equipment and CRM/ACD tools, and attendance is required.

Qualifications

• Minimum 2 years customer service experience in a call center environment.
• Bilingual English/Spanish with strong written and verbal skills.
• HS diploma; college preferred.

Responsibilities

• Handle customer inquiries and complaints in both English and Spanish.
• Document and update customer records based on interactions.
• Increase customer retention through proactive problem solving.
• Manage multiple inquiries promptly and accurately.

Skills

Bilingual Spanish/English

Customer service

Call center

Education

High School Diploma

Tools

CRM

ACD Tools

Job description

# Remote Bilingual Spanish Customer Service RepresentativeHot JobFully Remote • Brownsville Office - Austin, TX 78735; ACC North Dakota - Grand Forks, ND 58201; ACC Ohio - Columbus, OH 43212; ACC Oklahoma - Tulsa, OK 74104; ACC South Carolina - Lexington, SC 29073; American Customer Care Tennessee - Nashville, TN 37205; Montoursville Office - Montoursville, PA 17754## OverviewSalary Range$12.50 - $12.50 HourlyLevelEntry## Description**Work From Home-Customer Service****Spanish/English Bi-Lingual****\\*\\*\\*Equipment Provided\\*\\*\\*****\\*\\*\\*Paid Training\\*\\*\\***At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.We are currently hiring professionals to work in the role of: **Remote Bilingual Spanish Customer Service Representative****RESPONSIBILITIES****:*** Handle customer inquiries and complaints in both English and Spanish* Document and update customer records based on interactions* Increase customer retention by implementing creative problem-solving skills* Handle numerous customer inquiries promptly, accurately, and efficiently**PREFERRED SKILLS:*** Minimum of 2 years customer service experience in a call center environment* Positive and professional demeanor* Excellent written and verbal communication skills both English and Spanish* Minimum HS diploma, college preferred* Experience with diagnosing and troubleshooting* Has experience supporting consumer products and/or services.**TRAINING:*** **Product training** *(Understanding of our clients range of products, ingredients, application, adverse effects, etc.)** **Systems training***(How to use CRM and ACD Tools)** **Remote training**(*via the video conference platform Zoom)** **100% Attendance****WHY US?*** We inspire and develop employees to be able to effectively empathize with consumers.* We create experiences that provide promotion opportunities from within.* We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!**EEO Statement:**ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.