Remote Bilingual Service Desk Analyst (Spanish/English)

CAI; Dover (DE); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work

Medical, dental, vision insurance

401k retirement plan

Job summary

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 technical support to English and Spanish-speaking users. The role is full-time and remote, with a schedule of 4:00am–12:30pm EST.

Responsibilities include assisting associates and vendors via phone, email, or chat, diagnosing issues, documenting steps, and escalating where needed. Strong customer service is essential.

Qualifications

• Minimum 6 months in a Service Desk or technical support role.
• Minimum 6 months of customer service experience.
• Bilingual in English and Spanish (written and oral).
• Ability to work weekdays 4:00am–12:30pm EST.
• Strong troubleshooting and documentation skills.
• Excellent customer service and communication skills.
• Problem-solving and solution-driven.
• Preferred: Associate degree in related field.

Responsibilities

• Provide Level 1 IT end-user support via phone, email or chat.
• Diagnose and resolve technical issues for English and Spanish users.
• Escalate unresolved issues with thorough documentation.
• Record, categorize, and close tickets.
• Maintain Service Desk procedures and knowledge base.
• Meet performance metrics on daily and monthly goals.

Skills

Bilingual English/Spanish

Customer service

Troubleshooting

Documentation

Communication

Attention to detail

Problem solving

Education

High School Diploma or GED

Job description

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 technical support to English and Spanish-speaking users. The role is full-time and remote, with a schedule of 4:00am–12:30pm EST.

Responsibilities include assisting associates and vendors via phone, email, or chat, diagnosing issues, documenting steps, and escalating where needed. Strong customer service is essential.