Remote Bilingual Service Center Team Lead

Sedgwick; Dallas (TX); Remote; USD 65,000 - 82,000; Full time

Job summary

Sedgwick is hiring a Bi-lingual Service Center Team Lead to supervise a remote, US-based team. This telecommuter role supports TX/FL operations and emphasizes service quality, coaching, and performance management.

The ideal candidate will bring 4+ years in a call center setting, strong communication, and a commitment to exceptional customer service. This position offers full-time hours and a supportive, growth-focused culture.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Four (4) years of call center or customer service experience or equivalent combination of education and experience required. Supervisory experience preferred.
• Bi-lingual in English and Spanish preferred.

Responsibilities

• Leads a Service Center unit with leadership, direction and support, monitoring daily performance.
• Develops and monitors staff development plans focused on customer service skills.
• Analyzes and resolves customer service issues.
• Maintains training records and program effectiveness.
• Refines Service Center measures and tracking systems for program improvements.
• Communicates with upper management regarding unit issues and resolutions.

Skills

Customer service

Coaching

Communication

Microsoft Office

Analytical skills

Organizational skills

Interpersonal skills

Negotiation skills

Teamwork

Performance management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is hiring a Bi-lingual Service Center Team Lead to supervise a remote, US-based team. This telecommuter role supports TX/FL operations and emphasizes service quality, coaching, and performance management.

The ideal candidate will bring 4+ years in a call center setting, strong communication, and a commitment to exceptional customer service. This position offers full-time hours and a supportive, growth-focused culture.